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Selecting the right remote support solution is essential for IT teams and businesses managing remote devices. Zoho Assist and TeamViewer are two of the most recognized tools in this space, but they serve different needs. In this article, we’ll compare their features, pricing, pros and cons, and explore a secure alternative that balances performance and cost.
What are TeamViewer and Zoho Assist? – Purpose and Key Features
- Top products in the same Market
- What is Zoho Assist?
- What is TeamViewer?
TeamViewer and Zoho Assist Vying for the Remote Control and Support Market
When it comes to remote control of screen, mouse and keyboard, it has to be admitted: TeamViewer have set a benchmark. For a start, TeamViewer has the biggest share of the market. Thus, it quickly became the one to go and get, the target in terms of capability.
There are good things about being the first or biggest. Being widely used means selling more software, more licenses sold means more money in the bank, and so better means to pay, recruit, research, etc. That sort of advantage brings good potential for development in all senses of the term. But Zoho Assist and any others such as TSplus know where the bar is set.
Let’s look at the attributes and features of Zoho Assist and TeamViewer in more detail.
What is Zoho Assist?
Zoho Assist is a cloud-based remote support solution designed for IT teams and managed service providers (MSPs). Its features and capabilities are quite broad, help desk being their initial specialty. Other favourites include, in no particular order: screen sharing, detailed session reports, concurrent sessions, instant chat, file transfer, multiple monitors…
Zoho Assist is web-based and comes as a service, which means paying a subscription, whether regular and long term or irregular and sporadic. Zoho supports multi-monitor control and has a strong file transfer capacity. Finally, Zoho Assist can be branded so the windows bear agent or client company colours
Key features Zoho Assist offers:
- Unattended access for remote device management
- Cross-platform support (Windows, macOS, Linux, Android, iOS)
- File transfer, reboot & reconnect and session scheduling
- Multi-monitor navigation
- Built-in reporting
What is TeamViewer?
TeamViewer is a long-standing remote support solution trusted by enterprises worldwide. It faces all those fronts with its features, adding video capacities. Although, at times, display quality has not followed. The advantage of larger teams is that any fixes can be very rapid. In addition, one feature worth boasting about is the ability to manage concurrent sessions in tabs. Lastly, many agents certainly appreciate the capacity to keep open windows to a minimum (thanks to tabs), especially if they must access client devices remotely from small screens on a tablet or smartphone.
Key features TeamViewer includes:
- High-performance remote access optimized for low latency
- File transfer, session recording, and remote printing
- Cross-platform compatibility (Windows, macOS, Linux, Android, iOS, ChromeOS)
- IoT and AR support for advanced use cases
- Centralized management console for IT admins
Zoho Assist and TeamViewer – Remote Software with Important Features
If you only knew them by name, this summary of most sought after features boasted by TeamViewer and Zoho Assist has set the scene for you. Indeed, some specific features mark them out while also setting TSplus as best in class. We will compare below the most prominent advantages and disadvantages of the first two. All the better to show off the amazing end result as they are provided by our own Remote Support. So read on to evaluate the most affordable yet feature-rich among Zoho Assist and TeamViewer alternatives.
How Do Zoho Assist Compare vs TeamViewer?
- Zoho Assist and TeamViewer Pros & Cons
- Ease of Use
- Security and Compliance
- Pricing and Licensing
- Integration and Add-Ons
- Performance and Liability
| Pros of Zoho Assist | Pros of TeamViewer |
|---|---|
| Affordable pricing compared to enterprise-grade competitors. | Very strong brand reputation and market presence. |
| Easy browser-based setup with no heavy installation. | Excellent performance, even over weak connections. |
| Strong integration with other Zoho products (CRM, Desk, etc.). | Extensive ecosystem of add-ons and integrations. |
| GDPR-compliant and supports role-based access. | Suitable for large-scale enterprise deployments. |
| Cons of Zoho Assist | Cons of TeamViewer |
|---|---|
| Some performance lags when handling high-bandwidth sessions. | Expensive licensing, especially for SMBs. |
| Fewer third-party integrations. | Complex pricing tiers that can be confusing. |
Ease of Use
Zoho Assist is lightweight and simple to deploy, making it ideal for small IT teams. TeamViewer, while more robust, may feel over-engineered for companies that don’t need enterprise-scale features.
TSplus - Simple User-Friendly Management Console
TSplus teams believe easy management is one of the things which can make a simple product more viable than something complex. Our central goal at TSplus is that quality products should be affordable to all businesses, be they a one-agent freelancer or a large enterprise support team member. Close second is probably user-friendliness. Case in point, our latest version of Remote Support. The TSplus Remote Support admin console is built for simplicity and includes an installation-free Lite version.
Security and Compliance
On the security and credentials front, both tools offer end-to-end encryption and comply with major standards. However, TeamViewer has reported breaches in the past, while Zoho Assist emphasizes GDPR alignment and privacy-first architecture. Either tool satisfies the quintessential cyber security requirements of this eclectic BYOD age.
TSplus Remote Support - Cloud or Self-hosted Secure Support
For greater security and reliability, Remote Support is hosted in our dedicated servers around the globe or can be self-hosted. This reinforces data security and compliance as well as general cyber security. The automatic connection kill feature built into the simple close of the app window adds to this robustness for a trustworthy maintenance and troubleshooting product.
TSplus Advanced Security - Cyber-Security Essential in Any Application Server Setup
Enter TSplus Advanced Security, “the” tool for securing application servers. As stated, remote use of devices over the Internet demands greater security measures than ever. We saw this need early on, for our own software and users but also in general. Gradually, our security tool has grown and evolved to become a 360° protection that can be added to a server, computer or network.
Pricing and Licensing
- Zoho Assist: Plans start at a much lower price point, making it cost-effective for SMBs and startups.
- TeamViewer: Premium pricing model, which can become prohibitive for companies needing multiple concurrent users.
Flexible Affordable Licensing from TSplus
- TSplus Remote Support costs 96$ yearly for 1 concurrent connection, which amounts to 8$ per concurrent connection (or channel) per month. For 3 concurrent connections, that falls to 7$ per channel, for 5, it is 6$ and for 10 and above it falls to 5$ per channel per month. That is a grand 60$ per year per concurrent connection channel.
Integration and Add-Ons
Zoho Assist integrates seamlessly with the Zoho suite and a few third-party tools. TeamViewer provides a much wider ecosystem, including integrations with Salesforce, Microsoft Intune, and IoT platforms.
TSplus Software Bundles and 2FA
The software suite composed of the TSplus products and add-ons is both simple and comprehensive. Scalable essentials without anything superfluous balance with user, agent and reseller-led enhancements.
Performance and Reliability
TeamViewer generally delivers stronger performance under weak network conditions. Zoho Assist may lag slightly in bandwidth-heavy sessions but covers essential IT support use cases well.
TSplus Updates & Support
The Updates and Support subscription is available to help you keep your TSplus software up-to-date with silent kernel updates, whether for security, bugs or patches and give you access to future updates and our expert support and assistance teams.
Which Tool Should You Choose?
- Best for SMBs
- Best for Enterprises
- Alternative Options
Best for SMBs
Zoho Assist and TSplus are budget-friendly, easy-to-use options. If your team values affordability and straightforward functionality, it is a strong choice.
Best for Enterprises
TeamViewer is historically the enterprise-grade solution and still wins on advanced integrations, while TSplus is closing the gap since gaining in robustness and speed as it remains affordable regardless of size. Both are suitable for organizations requiring scalability and the highest performance.
Alternative Options
If you are looking for a balance of cost, security and performance, TSplus Remote Support offers a compelling alternative. It provides fast, encrypted remote sessions with straightforward licensing, without the high costs of TeamViewer or the limitations of Zoho Assist.
Must-Have Features for Remote Control and Support Software
I drew together the various lists of “can’t-do-without” features for remote control and support software.
Here is a summary of these must-have features:
¨ secure connection and communication, whether via intranet or Internet;
¨ multi-OS support including iOS and Android;
¨ find, manage and sort devices and agents;
¨ display agent and client screens in real time;
¨ complete control of the remote screen via both mouse and keyboard;
¨ scalable as business grows;
¨ attended and unattended access;
¨ ability to instantly curtail connection if need be;
¨ multiple agents on one connection;
¨ live communication channel between agents and users;
¨ easy-to use console and features;
¨ affordable.
Conclusion
Zoho Assist and TeamViewer both serve remote support needs but target different audiences. Zoho Assist is ideal for SMBs seeking value and ease of use, while TeamViewer is better for enterprises needing advanced capabilities. For businesses who want strong security and cost efficiency in one package, TSplus Remote Support is a powerful alternative.
It boasts great features, a price tag and an efficiency that can make its competitors blush with envy and a stable support team that has been getting brilliant reviews from the word go. Come and test it for yourself: visit our product pages for further information and downloads.
TSplus Remote Support Free Trial
Cost-effective Attended and Unattended Remote Assistance from/to macOS and Windows PCs.
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