TSplus Remote Support: Remote IT Support Made Easy
Effortlessly streamline global remote assistance for both Windows and MacOS PCs. Achieve secure, attended, and unattended access to enhance support capabilities. Empower your support operations with a state-of-the-art and budget-friendly solution.
The Remote IT Support Challenge
Support teams in today’s dynamic IT landscape face a critical challenge delivering efficient and secure remote assistance. Traditional solutions often bring complexity and high costs, making it challenging for support teams.
TSplus Remote Support stands as a dedicated solution to address the complexities of remote assistance. By providing a streamlined and cost-effective alternative, it empowers support teams to overcome the hurdles associated.
Real-World Applications
User-Friendly
No setup required for quick connections, enhancing the user experience.
Multi-Platform Support
Compatible with both Windows and macOS devices.
Remote Training
Facilitates secure multi-user session sharing for remote training purposes.
Remote Support
Enables support agents to assist and troubleshoot remote client issues.
Unattended Maintenance
Allows remote IT maintenance tasks like updates or tool setups.
Key Benefits
Simplified End-User Experience
Designed to be user-friendly, requiring no installation or setup from the end-user side, promoting ease of use.
Highly Secure and Encrypted
Emphasizes security with TLS encryption for all communications, ensuring data privacy and protection.
Multi-Feature Support
Includes screen sharing, file transfer, chat, multi-monitor support, and more.
Affordable Subscription Model
The service is offered through a business-friendly subscription model, making it accessible for all sizes of organizations.
Global Relay Servers
Operates on a network of globally distributed relay servers, optimizing connection speeds and reliability.
White-Label Options
Offers customization features for businesses to brand their remote support interface.
TSplus Remote Support Powers Remote IT Support Worldwide
TSplus Remote Support redefines global IT support with instant, secure access to Windows PCs. Offering both attended and unattended modes, it ensures efficiency through cutting-edge encryption.
Elevate your support capabilities effortlessly. Choose TSplus for a seamless remote assistance experience across the globe.
Ready to dive in? Start your free trial today.
FAQs
How is security maintained during remote sessions?
TSplus Remote Access ensures security with modern TLS encryption and integrates TSplus Advanced Security for additional measures.
What features come with TSplus Remote Support?
Features include Remote Desktop Access, Application Publishing, Assignment, Multiple Sessions, Connection Modes, Admin Tools, Remote Printing, Security Measures, Farm Management, and additional functionalities like Web Credentials and Session Pre-launch.
What is the subscription model for TSplus Remote Support?
TSplus Remote Support operates on a permanent license model, eliminating the need for recurring subscription fees.
How do users connect to remote resources?
Users can connect seamlessly via various modes such as RDP Client, RemoteApp Client, and HTML5 Client, providing an intuitive and user-friendly experience.
How is remote printing handled in TSplus Remote Support?
Advanced printing solutions, including Virtual Printer and Universal Printer, offer enhanced control over printer configurations.
What security measures are implemented in TSplus Remote Support?
Security is fortified with TLS encryption, and TSplus Advanced Security adds Two-Factor Authentication, regular updates, and lockout monitoring.
How does the TSplus Gateway Portal contribute to farm management?
The TSplus Gateway Portal streamlines access to multiple servers with load balancing and failover support, enhancing overall farm management.
Are there additional features beyond remote access?
Yes, TSplus Remote Support includes customizable Web Portal, Web Credentials, Session Pre-launch, File Transfer, Clipboard, Open on Client, and License Portal for efficient license management and upgrades.
Can the TSplus Web Portal be branded for corporate identity?
Absolutely, administrators can easily customize the TSplus Web Portal with company branding, including colors, logo, and name.
How does TSplus Remote Support simplify user and application management?
Administrators can effortlessly assign applications to users or groups using Active Directory, local accounts, Azure, or AWS, simplifying the management process.