TSPLUS REMOTE SUPPORT
The Simple and Affordable Remote Support Software
Exactly what agents and end-users need.
Attended and Unattended Sessions Sharing
Enable quick and easy remote connections.
Security and Hosting
Self-hosted solution for full data privacy.
Support Environment Customization
Keep control of your support environment in our simple admin console.
Exactly what agents and end-users need
Agents can take control of the screen, mouse, and keyboard of remote clients. The end-user can allow the agent to take control in one mouse click. As soon as the end-user allows the connection, the chat box appears, and the remote support session starts.
An Agent can take control and troubleshoot independently or collaboratively: multiple Agents can connect to the same remote computer.
Both the agent and the end-user have a tailored chat box. The agent’s chat box contains vital information and all the standard functionalities he will need to run the session.
The end-user chat box is simpler for an ideal user experience. It contains key functionalities such as file sharing.
Both the agent and the end-user can upload and share files with their counterparts.
The agent can easily change the language of the remote support interface.
Support Agents can send keyboard commands such as ctrl+alt+del or start the Task Manager on remote computers.
Support agents have access to all displays on a remote computer using a multi-monitor configuration.
Support agents can enable or disable the copy-paste clipboard functionality between the agent and the end-user PC.
Agents can view OS, Hardware and User Account data from the Remote PC.
More info about Remote Assistance Features »
Self-hosted solution for full data privacy
As it is web-based, you can customize the remote support experience with a custom domain. Your remote support environment becomes an extension of your support team.
The TSplus Remote Support Server can be installed on-premises or in the cloud on any modern Windows PC or Server. It acts as both your Web Console and the Connection Relay.
Remote Support creates web-based Windows Desktop Session Sharing connections, with both Support Agents and End-Users participating via their preferred web browser, seamlessly using the Remote Support Client.
You will be provided with a free and secure SSL certificate for your HTTPS connections. The administrator can simply generate it in one click.
Your self-hosted remote support server is the only system exposed to the Internet. The connection is end-to-end encrypted to ensure maximum data privacy and security.
Keep control of your support environment in our simple admin console
Use your own SMTP server and prepare the content of emails sent to remote clients. Control the wording and branding of your corporate communications.
More info »
Download your 15-day fully featured Remote Support trial.
Easy setup – No credit card required