TSPLUS REMOTE SUPPORT

All features

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Remote Assistance

Exactly what agents and end-users need.
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Attended and Unattended Session Sharing

Enable quick and easy remote connections.
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Security and Cloud Hosting

A secure SaaS solution with a fully Cloud-Managed connection platform.

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Best User Experience

User-friendly software interface for better end-user satisfaction.

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Remote Assistance

Exactly what agents and end-users need

Screen Sharing

Agents can take control of the screen, mouse, and keyboard of remote clients. The end-user can allow the agent to take control in one mouse click. As soon as the end-user allows the connection, the chat box appears, and the remote support session starts.

Multi-agent Support Session

An Agent can take control and troubleshoot independently or collaboratively: multiple Agents can connect to the same remote computer.

Chat Box

Both the agent and the end-user have a tailored chat box. The agent’s chat box contains vital information and all the standard functionalities he will need to run the session.

The end-user chat box is simpler for an ideal user experience. It contains key functionalities such as file sharing.

File Transfer

Both the agent and the end-user can upload and share files with their counterparts.

Language

The agent can easily change the language of the remote support interface.

Send Commands

Support Agents can send keyboard commands such as ctrl+alt+del or start the Task Manager on remote computers.

Multi-monitor Support

Support agents have access to all displays on a remote computer using a multi-monitor configuration.

Remote Computer Information

Agents can view OS, Hardware and User Account data from the Remote PC.

Session Recording

Support agents can record a session and save it as a video file.

Enable/Disable Clipboard Synchronization

Support agents can enable or disable the copy-paste clipboard functionality between the agent and the end-user PC.

Easy Screenshots

Support agents can easily take screenshots in one click during the session.
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More info about Remote Assistance Features »

Attended and Unattended Session Sharing

Enable quick and easy remote connections

Security and Cloud Hosting

A SECURE SAAS SOLUTION WITH A FULLY CLOUD-MANAGED CONNECTION PLATFORM

End-to-end encrypted connections

Remote Support uses industry standard TLS encryption to keep your remote support sessions secure.

Managed Back-end

TSplus Remote Support servers are managed by our experts and located all around the world for the best customer experience.

A full SaaS solution

TSplus not only manages all the connection servers, but it keeps the connection clients up to date automatically. If an agent or user starts the remote support program with an old version, the software will update itself automatically and open the interface with all the most recent fixes and features. Every time.