RS Installation

TSPLUS REMOTE SUPPORT

5-min Quick-start Guide

Start your TSplus Remote Support trial in minutes to confirm that our solution matches your needs. When you need advanced features, consult our full user-guide.

TABLE OF CONTENTS

Prerequisites

Before installing TSplus Remote Support, confirm the following prerequisites.

Hardware Requirements

  • TSplus Remote Support Client runs on both 32 and 64-bit editions of Windows computers.
  • TSplus Remote Support Server may only be installed on 64-bit editions of Windows computers.

Operating Systems

  • Windows 7 SP1
  • Windows 8/8.1
  • Windows 10 Pro
  • Windows 11 Pro
  • Windows Server 2008 SP2/SBE SP2 or 2008 R2 SP1
  • Windows Server 2012 / 2012 R2
  • Windows Server 2016
  • Windows Server 2019
  • Windows Server 2022

Dependencies

TSplus Remote Support requires .NET Framework to be installed on the computer. The minimum version supported is .NET 4.5.2. If .NET Framework is not installed on the computer, TSplus Remote Support setup program will attempt to install it.

More info about prerequisites »

Installation

Download the software and simply run the TSplus Remote Support setup program on the Windows machine you've chosen to use as the Remote Support Server.

Please note that you must run this Setup as an Administrator. But don't worry, Windows will notify you and ask for your agreement.

For the purpose of your trial, you can:

  • Use our localhost domain instead of your customizable support infrastructure domain or subdomain
  • Install our free SSL certificate when prompted, which you can keep after your trial

When the installation is finished, open the admin console to set up the administrator account.

Full installation guide »

Configuration

Set up your Administrator Account

Launch TSplus Remote Support by clicking on the shortcut created on your desktop to configure your Remote Support Administrator account. Enter your Administrator information and click 'Register'.

Should you wish to customize your admin setting, visit our complete user guide.

Customize your admin settings »

Create a Support Agent Account

Simply create and edit agent accounts in the “Agent Accounts” tab. To test TSplus Remote Support, you can create an agent account for yourself and connect as such. That’s it!

You are ready to run a remote support session.

More details on creating agents accounts »

Start a Remote Support Session as an Agent

Once logged in, Agents are greeted by an easy way to create a custom link and invite End-Users to share their Remote Computer.

Create a custom link to start a session or use the Connection ID option. Then, simply share the link (or the ID) to get your test end-user to accept your invitation and start the remote session.

View the agent console full guide »

Testing Unattended Access

To test unattended access, simply add a remote computer to the list of unattended computers. You can do it from the admin console (click on the Remote Computer tab) or from the agent console.

All you need to do is send a link to the end-user. Once they click and accept, the computer will be available in the list.

See how to add remote computers »

For example, run the above command to disable the license on your installation providing your license key.

Go further

You have now configured your TSplus Remote Support environment, which you can start testing with your 15-day/5-agent trial.

This trial should allow you to confirm that TSplus Remote Support is the right solution for you.

To go further and explore advanced features and the customization of your installation, please visit the full user guide.

Visit the full user guide »

Have specific requirements?

Feel free to contact us, we will be happy to answer your questions and guide you.

Ready to dive in? Start your free trial today.

Download your free trial today and start using Remote Support in minutes.

Full user-guide