Zoho Assist vs TeamViewer

To hovedløsninger til fjernskrivebordsstyring konkurrerer om at være i front: Zoho Assist vs TeamViewer. Faktisk er det klart fra deres position på markedet og fra anmeldelser, at begge værktøjer fungerer som de skal, og at de funktioner, der tilbydes, opfylder behovene hos IT og andre supportagenter over hele verden.

Fortsæt med at læse for en hurtig rundvisning i, hvad de gør, hvordan hver enkelt sammenlignes med den anden, og hvordan de opvejer det, der står på de mange "must have" lister, der er blevet udarbejdet om emnet. Vi kan derefter tale om omkostninger og undersøge en voksende udvikler, der er værd at opdage. TSplus .

TeamViewer og Zoho Assist kæmper om fjernstyrings- og supportmarkedet.

Når det kommer til fjernstyring af skærm, mus og tastatur, må det indrømmes: TeamViewer har sat en standard. For det første har TeamViewer den største markedsandel. Derfor blev det hurtigt den foretrukne, målet med hensyn til funktionalitet.

Der er gode ting ved at være den første eller største. At være bredt anvendt betyder at sælge mere software, flere licenser solgt betyder mere penge i banken, og dermed bedre midler til at betale, rekruttere, forske osv. Den slags fordel bringer god potentiale for udvikling på alle områder af begrebet. Men Zoho Assist og andre såsom TSplus kend hvor baren er sat.

Ulemper ved at være først på markedet - TeamViewer vs Zoho Assist

Et firma eller et produkt, der hyldes som det bedste, står dog hurtigt over for to hovedhindringer. Den første er at huske, at den eneste vej er opad. Vedvarende motivation til at forbedre og vokse kan være sværere at opretholde, mens det oprindelige personale udvikler sig, og nye medlemmer ankommer, der ikke har kæmpet for at nå podiet. Og den anden er den del af at være "den ene", som de andre virksomheder ønsker at overhale.

Flere udviklere og virksomheder træder frem for at udfordre titlen som den første på markedet eller bedste software. Så meget, at der er et stort antal fremragende softwareprodukter tilgængelige på markedet for fjernskrivebordsstyring. Især da tendensen stiger, da teknologi og forbindelse også er skredet frem med store skridt. Og fordi priserne på grundlæggende IT-enheder er faldet.

Den opadgående træk af at sigte efter en krone - Zoho Assist kommer stærkt frem mod TeamViewer

Zoho Assist, for eksempel er nu et velkendt fjernadgangs- og fjernskrivebordsprodukt. Interessant nok er det et godt eksempel på fyren, der kom ind ad bagdøren. Faktisk blev Zoho oprindeligt kendt for sine helpdesk-produkter og løsninger. Som et skybaseret firma blev denne form for service let udvidet til fjernskrivebordsbrug og fjernstyring og dermed til fjernsupport. Siden da har det vokset sig større og fået flere brugere med det formål at nå mindst lige så højt som TeamViewer har vist, det er muligt.

TeamViewer, som sagt, er den store dreng på blokken, det alt-syngende alt-dansende multiværktøj, som historisk set har haft den største del af markedet. Konkurrence er også en stor drivkraft. Softwaren er en fjernadgang, fjernsupport og fjernarbejdsfacilitator. Dermed muliggør den, at brugerne kan få adgang til og bruge deres filer og enheder fra hvor som helst på enhver enhed og lader agenter fjernbetjene og opdatere de enheder, de er bemyndiget til at supportere.

Zoho Assist og TeamViewer - Fjernsoftware med vigtige funktioner

Zoho Assist funktioner og evner er ret brede. Help desk kan nævnes først, da det er deres primære specialitet. Derefter, i ingen bestemt rækkefølge: skærm deling, detaljerede session rapporter, samtidige sessioner, øjeblikkelig chat, filoverførsel, flere skærme... Det er webbaseret og kommer som en service, hvilket betyder at man betaler et abonnement, enten regelmæssigt eller uregelmæssigt og sporadisk. Faktisk, hvis dine forretningsbehov er lejlighedsvise, kunne du have en lejlighedsvis licens.

Zoho understøtter multi-monitor kontrol, hvilket betyder, at agenter kan skifte mellem de forskellige skærme, en bruger måtte have tilsluttet til deres skærm. Dets filoverførselskapacitet er ret stærk, hvilket giver dig mulighed for at overføre filer op til 2 GB mellem agent og klientenheder. Det faktum, at Zoho Assist inkluderer helpdesk-funktioner, kan være en fordel, fordi du har brug for den kombination. Igen, måske har du allerede helpdesk-software eller har slet ikke brug for det. Endelig kan Zoho Assist mærkes, så vinduerne bærer agent- eller klientvirksomhedens farver.

TeamViewer står over for alle disse fronter med sine funktioner, der tilføjer videokapaciteter. Selvom skærmkvaliteten til tider ikke har fulgt med. Fordelen ved større teams er, at eventuelle rettelser kan være meget hurtige. Derudover er en funktion værd at prale af evnen til at administrere samtidige sessioner i faner. Endelig værdsætter mange agenter helt sikkert evnen til at holde åbne vinduer til et minimum (takket være faner), især hvis de skal få adgang til klientenheder eksternt fra små skærme på en tablet eller smartphone.

Nogle specifikke funktioner, der adskiller Zoho Assist fra TeamViewer og indstiller TSplus som bedst i klassen.

Lad os se nedenfor på nogle af de mest efterspurgte funktioner, som TeamViewer og Zoho Assist praler af. Alt det bedre for at vise de fantastiske funktioner, der tilbydes af vores egen Fjernsupport. Så læs videre for den mest overkommelige funktionrige blandt Zoho Assist og Team Viewer alternativer .

TSplus - en vinder for support

Med Zoho Assist koster ekstra dedikeret 24/7 365 dages support køberen en femtedel af deres brugerlicensgebyr at abonnere på. Og med TeamViewer er det næsten halvdelen af licensen for grundpakker og en lignende procentdel som Zoho for mere omfattende eller virksomhedsmuligheder.

TSplus support, for a change, is part of any package, in its online form, which will include email, ticketing and chat. This can be boosted by adding TSplus Updates and Support service starting at just over a fifth of the license price. Upgrades and Support then scales down as the subscription is booked for longer periods. Note this is not a simple conventional support service. The service also extends to all the upgrades and silent updates, making you benefit from our product evolving over the subscribed time.

TSplus Fjernsupport - Ubemandede adgang og Wake-on-LAN

På den anden side er Ubemandede adgang en parallel abonnement med Zoho Assist. Det er værd at bemærke, at Ubemandede adgang er inkluderet selv i den mest grundlæggende Tsplus-pakke. Og TSplus Fjernsupport har endda Wake-on-LAN-funktioner til at starte op.

TSplus Fjernsupport - Cybersikkerhed forbliver afgørende for fjernstyring og support.

På sikkerheds- og legitimationsfronten praler Zoho Assist med tofaktorautentificering, en god aktiv og AES 256-bit kryptering. Det samme gælder for TeamViewer. Faktisk er sikkerhed en vedvarende IT- og fjernforbindelsesbekymring. Endnu mere for TeamViewer, da de oplevede sikkerhedsbrud for nogle år siden. Dette har gjort dem særligt forsigtige.

Dog meget alle hører om behovet for sikkerhed, holder udtrykket "en gang bidt, to gange genert" ubestridelig sandhed for de fleste mennesker i de fleste sammenhænge. Ulempen er, at mange brugere, der ikke er blevet bidt, glemmer at være generte på trods af advarsler.

TSplus Avanceret Sikkerhed - Cyber-Sikkerhed Væsentlig i Enhver IT Opsætning

Indtast Avanceret Sikkerhed, "den" TSplus værktøj til sikring af IT-setup. Som angivet kræver fjernadgang til enheder over internettet større sikkerhedsforanstaltninger end nogensinde før. Vi så dette behov tidligt, både for vores egen software og brugere, men også generelt. Gradvist er vores sikkerhedsværktøj vokset og udviklet sig til at blive en 360° beskyttelse, der kan tilføjes til en server, computer eller netværk.

TSplus vs Komplekst - Enkelt Brugervenligt Administrationskonsol

Det ser ud til, at den centraliserede styring af fjernadgang og fjernstyring er en af aspekterne ved Zoho Assist, som bør hilses velkommen som en af de ting, der bedst har tjent deres succes. TSplus-teams mener, at nem styring er en af de ting, der kan gøre et simpelt produkt mere levedygtigt end noget mere komplekst. Når en bruger har et værktøj i hånden, der både passer godt og er velafbalanceret, kan det overgå en mangfoldighed af funktioner.

Vores centrale mål hos TSplus er, at kvalitetsprodukter bør være overkommelige for alle virksomheder, lige fra den enkeltagentstøttede freelancer til et stort virksomhedsfirma. Tæt på er sandsynligvis brugervenlighed. Et eksempel herpå er vores seneste version af Fjernsupport.

Med andre produkter, som vi allerede har opdateret eller lanceret for nylig, har vi arbejdet med dette punkt med vilje. TSplus Remote Support-administrationskonsollen Vi har arbejdet hårdere end nogensinde før, så al din administration er så simpel som muligt, og vi har fået nogle fantastiske tilbagemeldinger hidtil.

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Så vores udviklere satte deres mål højere end nogensinde for Remote Support V3. Resultat? Vi synes, de har gjort et fantastisk stykke arbejde med at opbygge og designe en meget brugervenlig og ergonomisk konsol. Faktisk kan den bruges og navigeres naturligt af selv den mindst IT-kyndige person.

Endnu mere siden konsollen kan indstilles til "lite-tilstand" for endnu større enkelhed, hvilket gør klientoplevelsen glat og ligetil. Vores mål på denne front er, at både agenter og deres klienter har den bedst mulige oplevelse under enhver supportintervention. Dette er faktisk vigtigt, når agenten "bare" opdaterer og opgraderer software, stille og roligt i deres eget tempo.

Derefter skal værktøjet være i top. Men det forbliver lige så centralt, når klienten har problemer på et ubelejligt tidspunkt og har brug for hurtig hjælp for at komme tilbage på arbejde. I så fald skal værktøjet være en selvfølge, så alt går i den bedste takt på den mest enkle måde.

Must-Have Funktioner til Fjernstyring og Support Software

Jeg sagde, at jeg ville trække en opsummering sammen fra de forskellige lister over funktioner, som al fjernstyrings- og supportsoftware tilsyneladende bør inkludere.

Her er en opsummering af de nødvendige funktioner, jeg har optaget for fjernskrivebordssoftware.

• sikker forbindelse og kommunikation, uanset om det er via intranet eller Internet;
• Vis agent- og klientskærme i realtid;
• fuld kontrol over den eksterne skærm via både mus og tastatur;
• skalerbar når virksomheden vokser;
• bemandet og ubemandede;
• evne til at afbryde forbindelsen, hvis det er nødvendigt;
• flere agenter på én forbindelse;
• direkte adgang til fjern-OS;
• live kommunikationskanal mellem agenter og brugere;
• Let nem at bruge konsol.

Med ti elementer er det allerede en fin lang liste. Alligevel er den ikke udtømmende. Hos TSplus kan vi lide at tilføje til det: overkommeligt! Og jeg tror virkelig, at det er der, vi gør den største forskel. Faktisk vil det væsentlige i sidste ende blive dikteret af forretningsbehov. Så hver klient kan markere og fjerne markeringen af forskellige funktioner. Men det, der vil få næsten enhver tommelfinger til at hæve sig i enighed, er budgettet, og mere specifikt at overholde det.

Som en konklusion på Zoho Assist vs TeamViewer - TSplus Bedste værdi for pengene

TSplus praler af fantastiske funktioner, en pris og en effektivitet, der kan få dens konkurrenter til at rødme af misundelse, og et stabilt supportteam, der har fået strålende anmeldelser fra starten. Kom og se selv: besøg vores produktsider til yderligere information og downloads.