Ecosoft

Summary

Ecosoft chose TSplus as their core remote access and security software and have been deploying TSplus solutions for their customers for many years. From network management and backups to remote access, security and user support, Ecosoft acts as an outsourced IT department for clients in a wide variety of sectors. TSplus allows the small team to provide a standardized, reliable platform and deliver enterprise-grade services to a large and diverse variety of SMEs.

ABOUT ecosoft

Providing Outsourced IT management

Founded and based in Paris, Ecosoft is a dedicated managed IT services company supporting SMEs across diverse sectors. This historic highly committed TSplus partner provides end-to-end IT services: infrastructure maintenance, consulting, network administration, backups, mobility tools and on-site interventions. Wielding such leading technology as TSplus, Microsoft, Acronis, VMware and Cisco Meraki, Ecosoft delivers reliable IT environments and aims to optimise costs, security and efficiency for their SME customers.

CHALLENGES AND REQUIREMENTS

Meeting versatile needs with consistent tools

With the initial testing far behind them and TSplus software firmly in hand, Ecosoft now daily manages the range of issues correlated to whatever struggles face its client SMEs.

• Portability: On a recurring basis, the flexibility of a rehost is needed, but of course without access disruptions.
• Licensing and scalability: Choosing the right solution, licence and setup for each client.
• And a variety of gateway specifics (loads, user profiles, alerts management…), printer questions or access configurations.

Ecosoft continually needs tools that can be easily replicated across multiple small businesses, making their team more effective .

THE TSPLUS SOLUTION

Adaptable software at the service of an MSP with high standards

TSplus Remote Access is the foundation for flexible granular remote connectivity and application publishing. Meanwhile, other products of the TSplus suite help Ecosoft maintain unified control over client environments. All with support from TSplus teams when needed.

• TSplus Remote Access’ Gateway Manager and Load Balancer simplify complex multi-server configurations.
• Its Universal Printer ensures smooth remote document handling.
• Server Monitoring provides proactive overviews and automated alerts.
• The TSplus licensing portal enables Ecosoft to easily rehost and update client licenses, maintaining optimal configurations with minimal disruption.

RESULTS

Efficient management for satisfied customers

Several tangible advantages emerge from these solutions:

• Customer satisfaction: At a fraction of the cost, SMEs benefit from secure enterprise-level remote access, with great user experience and flexible connection options.
• Operational efficiency: Ecosoft’s small team manages a wide client base thanks to its simple administration.
• Scalability and flexibility: Ecosoft can rapidly implement upgrades or architecture changes, action migration and scale services for their customers.
• Years of positive experience with TSplus reinforce Ecosoft’s trust and confidence in recommending the tools.

Conclusion

Set for the long term

Ecosoft’s long-term adoption of TSplus demonstrates the suitability of TSplus solutions for MSPs serving SMEs. The products help Ecosoft provide their broad set of clients with secure, manageable IT environments to suit their various needs. The ongoing collaboration, guidance, assistance, as needs be, illustrate a stable and productive partnership built on real operational needs and proven reliability.