Top Alternatives to TeamViewer for Remote Support

TeamViewer is a widely popular remote support software that has been in the market for years. However, it may not be the best solution for everyone. Fortunately, there are other remote support software options available, each with its own array of unique features and benefits. In this article, we will discuss the top 7 alternatives to TeamViewer for remote support.

7 Top Alternatives to Teamviewer for Remote Support and Control

Starting with our favourite, here are our top five alternative remote support software products vying for the top of the podium. For each one, we've picked out a few things we've noticed, both positive and negative, to try and give you a deeper idea about them.

1. TSplus Remote Support

TSplus Remote Support is a powerful and secure remote support solution that offers a range of features for IT professionals and businesses. The software is easy to use and can be set up quickly without any additional hardware or software requirements. It enables team collaboration and can be used for group training.

Pros:

• Easy to use and set up and good value-for-money.
• Supports multiple simultaneous sessions.
• Offers a comprehensive set of features for remote support, including file transfer, chat, screen sharing, session recording and screenshots.
• High level of security with advanced encryption and authentication measures.

Cons:

• Limited free trial version can only be extended as part of an agreement with TSplus sales staff and official resellers.
• For very large IT parks, teams or enterprises, you may want to contact our sales team.

TSplus Pricing Page

2. SolarWinds DameWare Mini Remote Control

In the realm of remote control software, SolarWinds DameWare Mini Remote Control offers customer support and help desk features.

Pros:

• Affordable Customer Support: SolarWinds DameWare Mini Remote Control offers an economical choice for organisations seeking efficient remote support solutions. It maximises your IT budget while ensuring effective customer support.
• Feature-Rich Functionality: Beyond remote control capabilities, DameWare Mini Remote Control provides additional features such as real-time chat with end-users, file sharing, system locking, screen capturing, and multi-monitor support. This comprehensive toolkit enhances the support experience.
• Part of a Product Suite: DameWare Mini Remote Control is part of a larger product suite, allowing integration with other tools to address broader business needs, providing scalability and flexibility.

Cons:

• Limited Connectivity: A notable limitation of DameWare Mini Remote Control is its requirement for PCs to be on the same LAN. This constraint may hinder remote support for geographically dispersed devices.
• Complex File Transfers: File transfer tasks with DameWare Mini Remote Control may be less straightforward, posing challenges for users looking for a simple file-sharing solution.
• Cost Variability: While it offers affordability, SMB/SME users may find it relatively expensive when compared to certain alternatives.

3. Splashtop Remote Support

Splashtop Remote Support is a remote support software designed for businesses and IT professionals. The software offers a range of features for remote support, including screen sharing, file transfer, and remote printing.

Pros:

• Offers fast and secure connections.
• Easy to use.
• Multi-platform support.
• Supports unattended remote access.

Cons:

• Can be expensive for large teams or enterprises.
• Limited free version.

4. AnyDesk

AnyDesk is a lightweight remote support software that provides fast and reliable connections between remote devices. The software uses DeskRT, a video codec that is designed specifically for graphical user interfaces.

Pros:

• Fast and reliable connections.
• Low latency.
• Offers a range of features for remote support, including file transfer and session recording.
• Multi-platform support.

Cons:

• Limited free version.
• Lacks some advanced features like chat and remote printing.

5. RemotePC

RemotePC is a remote support software that offers a range of features for IT professionals and businesses. The software is easy to use and can be set up quickly.

Pros:

• Offers a range of features for remote support, including file transfer and session recording.
• Multi-platform support.
• Affordable pricing.

Cons:

• Limited free version.
• Lacks some advanced features like chat and remote printing.

6. LogMeIn Rescue

LogMeIn Rescue is a cloud-based remote support software that offers a range of features for IT professionals and businesses. The software is easy to use and can be set up quickly.

Pros:

• Offers a range of features for remote support, including chat, file transfer, and session recording.
• Multi-platform support.
• High level of security with two-factor authentication and encryption.

Cons:

• Expensive for large teams or enterprises.
• Limited free version.

7. Apache Guacamole

The clientless remote desktop gateway Apache Guacamole is a versatile solution that supports standard protocols (such as VNC, RDP, and SSH). Guacamole provides applications management features for launching and managing applications on remote systems.

Pros:

• Protocol Compatibility: Apache Guacamole is compatible with standard remote desktop protocols like VNC, RDP, and SSH. This flexibility allows users to access a wide range of devices and systems effortlessly.
• Cross-Platform Access: Users can access remote desktops via Guacamole from various platforms and mobile devices, ensuring accessibility and convenience.
• Unattended Access: The capability for unattended access to devices adds to its utility, especially for system administrators and IT support personnel.

Cons:

• Complicated interface: Apache Guacamole can be more difficult to set up and use than other alternatives. Businesses lacking technically skilled staff may hesitate to choose this simpler options.
• Check Company Requirements: Not all businesses will choose or be allowed to run opensource software. It is worth checking where your company stands on this particular point.

To Conclude on our Top Alternatives to TeamViewer for Remote Support:

In conclusion, while TeamViewer may be the most popular remote support software in the market, there are several alternatives available. Each one offers a range of features and benefits. Each software has its own set of pros and cons, so it is important to choose the one that best fits your needs and budget.

Amongst the great alternatives presented here, TSplus Remote Support is an excellent alternative to TeamViewer. Consider it especially for your remote support needs on the bases of price and security: two of our targets at TSplus.

Finally, for our readers who may be looking at setting up business in IT, you are warmly invited to read on here .