Alternative to Zoho Assist - Features, Pricing & Alternative

Remote support tools are essential for businesses that need to assist clients or employees from anywhere. Zoho Assist is known for its ease of use and integration with the Zoho ecosystem. However, as organizations grow, they may find that Zoho Assist no longer meets all their needs in terms of cost, security or flexibility. In this article, we review Zoho Assist’s advantages, the reasons companies look for other options, and why TSplus Remote Support is the best alternative for those seeking a secure and affordable remote solution .

What are the Advantages of Using Zoho Assist?

Before exploring alternatives, it is important to acknowledge what makes Zoho Assist attractive to many businesses.

• Wide Accessibility and Cloud-Based Model
• User-Friendly Interface for Quick Connections
• Integration with Zoho Ecosystem
• Flexible Pricing Tiers

Wide Accessibility and Cloud-Based Model

Zoho Assist is entirely cloud-based, which allows IT teams to connect with clients quickly from anywhere. This makes it especially appealing for organisations with distributed teams and customers.

User-Friendly Interface for Quick Connections

The platform is designed to be intuitive, offering simple session initiation. Even non-technical users can connect to support agents with minimal guidance.

Integration with Zoho Ecosystem

For companies already using Zoho CRM, Desk or other business apps, Zoho Assist integrates smoothly. This ecosystem approach can simplify workflows and centralise operations.

Flexible Pricing Tiers

Zoho Assist provides multiple subscription levels. Businesses can scale their usage based on the number of technicians or required features. However, recurring costs may increase significantly as the organization grows.

Why Do Businesses Look for a Zoho Assist Alternative?

Despite its strengths, Zoho Assist is not the right fit for everyone. Many IT teams and SMBs explore alternatives due to limitations in cost, usability or security.

• Cost Considerations
• U Usability and Learning Curve
• Security and Compliance Requirements

Cost Considerations

Zoho Assist may seem affordable at first, but recurring subscription fees add up as businesses expand. For growing SMBs, this can strain IT budgets compared to one-time licensing solutions .

Usability and Learning Curve

While simple for end-users, administrators sometimes find advanced configuration options lacking. Larger IT departments often prefer more customizable solutions.

Security and Compliance Requirements

Zoho Assist is fully cloud-hosted, meaning data passes through third-party servers. Companies in regulated industries may prefer self-hosted options to maintain complete data control and ensure GDPR compliance.

Why TSplus Remote Support Stands Out?

TSplus Remote Support offers a practical, secure and budget-friendly alternative to Zoho Assist.

• Key Features for IT Support Teams
• Affordable Pricing for SMBs
• Security and Data Privacy Advantages
• Brand coherence and appearance
• Time-saving and Productivity

Key Features for IT Support Teams

TSplus Remote Support includes everything IT departments need for reliable assistance.

Attended and unattended sessions

It allows both attended and unattended access, making it easy for technicians to help users in real time or to manage devices outside working hours.

Integration and commands

Freshdesk integrates fully and in command line mode you can start the Task Manager on remote computers or send commands from your keyboard.

Secure file transfer and clipboard sharing

Secure file transfer and clipboard sharing simplify the exchange of data during sessions.

Multiple monitors and multi-agent

Multi-monitor support ensures that technicians can navigate complex setups with ease, while agents can work collaboratively by connecting together to one same device.

Session recording and logs

For accountability and compliance, every session can also be recorded, providing valuable audit trails.

Scalable and simple to manage

When your team scales up, the cost per licence goes down, while retaining enterprise-level features. As your business grows, Remote Support can grow with you and you can oversee and manage your teams and controlled devices with ease.

Customisable

Rebrand and customise your connection client and support windows and embed the link in your website for extra fluidity.

Affordable Pricing for SMBs

Unlike subscription-heavy competitors, TSplus provides subscriptions or lifetime licenses with transparent predictable prices to meet differing business needs.

Permanent Licenses

For a permanent license, businesses only pay once and can take up Updates and Support to continue receiving silent updates and improvements without being locked into recurring monthly or annual fees. This model makes TSplus especially attractive for businesses who prefer to invest and manage IT budgets carefully.

Subscriptions

For those who prefer to spread costs, companies can choose monthly subscriptions and allocate resources to growth while maintaining a powerful remote support solution. Over the long term, our affordable subscriptions enable significant savings compared to many other providers.

Security and Data Privacy Advantages

With its self-hosted architecture, TSplus Remote Support ensures sensitive data remains fully under your control. What’s more, connections are end-to-end encrypted for greater data protection and security.

Compliance

This approach not only helps businesses comply with GDPR and industry-specific regulations but also reduces the risk of unauthorized access or data exposure. For organizations handling confidential client information or operating in regulated sectors such as healthcare or finance, this level of control is crucial.

Cyber security

TSplus combines end-to-end encryption with strict access management, offering IT teams the assurance their remote support infrastructure is both secure and compliant.

Brand coherence and appearance

Let us be more specific about the customisation already mentioned amongst the features.

Customisable

For greater brand coherence and a smoother agent-client relation, the banner and logo visible to the end users are customisable, as are the emails you may send out (using your own SMTP if you want) and each agent’s profile. You can also use your own domain and obtain the SSL certificate to sign it, adding to the trust you build with your customers.

Embedded

The fact you can embed Remote Support in your website paves the way for a streamlined user or customer experience and speeds time to intervention and recovery.

Time-saving and Productivity

Attended or unattended connections offer great freedom and flexibility.

Click, Authenticate, Come Back Later

Finally, for greater security, productivity and accessibility, a one-click link is sent to the client then the browser-based connection is established with a code to be shared by the agent to the client. Once the connection is active, it can be left active for unattended access and unattended computer management, freeing both clients and support agents to work when suits them best and avoid disrupting their workflow.

How to Migrate from Zoho Assist to TSplus Remote Support?

There is no need for switching tools to be complicated. TSplus makes the transition smooth and efficient.

• Simple Deployment and Setup
• Training and User Adoption
• Support and Updates

Simple Deployment and Setup

TSplus Remote Support is designed to be quick to implement even in busy IT environments. The lightweight agent installs in just a few minutes, requiring no complex configurations or additional hardware.

Once deployed, technicians can immediately begin connecting to client devices, whether they are on-site or remote. This streamlined setup process allows businesses to roll out remote support capabilities with minimal downtime, ensuring that productivity is not disrupted.

Training and User Adoption

One of the biggest barriers to switching software is training, but TSplus minimizes this challenge. Its intuitive interface makes it easy for technicians to learn and for end-users to request support without confusion. Most teams are able to adapt within hours rather than days, significantly reducing onboarding costs.

Additionally, the TSplus Academy provides online self-paced bitesize training for its software. For organizations with limited IT staff, this ease of adoption ensures a smooth transition from other tools like Zoho Assist, helping everyone stay focused on their core work.

Support and Updates

Beyond deployment, TSplus is committed to providing long-term value through continuous product improvements and regular updates that enhance security and performance.

Global customer support is available to assist with troubleshooting or configuration questions, giving businesses confidence that help is always within reach.

By combining reliable software with responsive service, TSplus positions itself not just as a tool, but as a trusted partner in remote support management.

Concluding Thoughts on TSplus as Alternative to Zoho Assist

Zoho Assist is a solid solution, but many companies require more affordable, secure, and flexible options. TSplus Remote Support combines self-hosted security, lifetime licensing and powerful features. This marks it out as the best alternative for IT teams and SMBs wanting full control over their remote support infrastructure.

If any doubt remains, the price argument is fair game. Indeed, at TSplus, we hold the view that software should be accessible and useful. As a result, we have made sure that our products are affordable. Among other things, this means Android, iOS and unattended access are available across our whole price range, even the lowest.

TSplus Remote Support - Best Alternative to Zoho Assist

So why delay? For a seamless, efficient and secure remote support experience, test or buy TSplus Remote Support today.