The Best IT Remote Support Software
What is remote support software?
Remote support software gives administrators and technicians the ability to connect to and control devices from anywhere in the world. This enables faster resolution of technical issues, remote maintenance of IT infrastructures, and automated routine tasks.
A remote support software allows businesses to provide technical support and resolve issues without requiring technicians to have physical access to the device. This type of software also provides the ability to monitor systems and run diagnostics remotely.
They may also include functions designed to help maintain regulatory compliance as well as provide audit tools, granular permission settings, identity management functions.
Imagine being able to fix a broken printer without ever having to leave your desk. With remote support software, that’s now possible.
The best remote assistance software offers many more features and benefits that will make your life as an IT professional easier.
Why is TSplus the best remote support software?
TSplus Remote Support is the perfect solution for support agents and maintenance teams who need to provide instant, attended or unattended access to remote PCs.
TSplus Remote Support is a secure solution that enables support agents to take control of remote computers, access files and applications, and troubleshoot problems.
TSplus is the perfect alternative for anyone looking for an affordable and user-friendly remote desktop control and screen sharing solution.
With TSplus Remote Support, you can provide instant support to your customers without having to worry about security or budget restrictions. It’s the perfect solution for businesses that want to provide excellent customer service without breaking the bank.
TSplus offers unmatched value-for-money, with a low-cost subscription model that gives you affordable access to the software. You won’t find a better deal on the market today. So why wait? Try TSplus today!
Download your free trial of TSplus Remote Support.
What does our remote support software do?
TSplus Remote support allows you to provide unattended maintenance such as server updates or setting up tools for your colleagues or clients.
You can also use it to have your support agents assist, support and troubleshoot problems faced by your remote customers.
Remote training is another use for this type of software. You can use secure multi-user session sharing to remotely train your teams or clients.
This type of software is essential for businesses that have employees or customers in different locations. It allows you to provide the support and services they need without having to be on site. As a result, it can save you time and money.
How does our remote support solution work?
TSplus Remote Support works by the user opening the software and being given an ID number. The agent then enters that number into the software on their end and the two are connected.
From there, the agent has full control over the user’s computer and can fix whatever problem they’re having. Remote Support is a convenient and efficient way to provide tech support, and it can be used for many other purposes as well.
What features to expect in a remote assistance software?
Remote Support Software generally includes a number of features that allow you to provide an effective and efficient remote support experience.
Some of the most common features you can expect to find include Unattended Access, File Transfer, Screen Sharing, Multi-agent Remote Support Session, Multi-monitor Remote Support, Remote Computer Information, Clipboard Synchronization, and Remote Support Software Security.
All of these features work together to provide you with a comprehensive remote support solution that can meet the needs of any user or organization.
When selecting the ideal solution, be sure to consider all the features that are important to you and your organization in order to ensure that your choice meets all of your remote support needs.
Unattended access is a powerful feature that allows agents to remotely connect to and control machines independently. By adding computers to the unattended list, agents can easily connect to them and perform various actions, such as opening a command prompt or removing them from the list.
Unattended computers can also be organized into groups, making it easy to find and manage them. Additionally, the search bar makes it quick and easy to find a specific computer. Unattended access is a valuable tool for agents, as it allows them to easily connect to and control remote machines.
File transfer is a basic yet vital feature that any remote assistance tool should perform. With remote support software, both the agent and the end-user should be able to upload and share files with their counterparts.
This is essential in order to provide an effective and efficient service. File transfer allows for the sharing of important documents and data, which can help to resolve issues more quickly.
It also provides a way for agents to send instructions or tutorials to end-users. In addition, file transfer can be used to share screenshots or images, which can be helpful in diagnosing problems.
Overall, file transfer is a simple but essential function of any remote support software.
Screen sharing is a great way to provide remote support. It allows agents to take control of the screen, mouse, and keyboard of remote clients.
The end-user can allow the agent to take control in one mouse click. As soon as the end-user allows the connection, the chat box appears, and the remote support session starts.
Screen sharing is a quick and easy way to provide support for end-users who may be having difficulty with their computers or devices. It is also a great way to provide training or demonstrations for end-users. Screen sharing is a versatile functionality that can be used in a variety of situations.
Multi-agent remote support session
A good remote support software should allow the agent to take control and troubleshoot independently or collaboratively. That is, multiple Agents should be able to connect to the same remote computer.
This feature is important for two reasons. First, it allows for greater efficiency as multiple agents can work on the same problem at the same time.
Second, it allows for knowledge sharing as agents can consult with each other while working on a problem. As a result, a good remote support software should have multi-agent support as a key feature.
Multi monitor remote support
Remote support solutions like TSplus Remote Support feature multi-monitor support to enable agents to have access to all displays on a remote computer.
This is particularly useful when providing technical support or customer service, as it allows agents to see everything that the remote user is seeing. This can help to resolve issues more quickly and efficiently, as well as providing a better experience for the remote user.
Multi-monitor support is just one of the many features that TSplus Remote Support has to offer.
Other features include remote desktop, file transfers, chat, and more.
With TSplus Remote Support, you can be sure that you’re getting the most comprehensive and user-friendly remote support solution on the market.
Remote Computer information
Remote Computer Information is an important feature of any Remote Support Software. It allows agents to view OS, Hardware and User Account data from the Remote PC.
This is an especially useful feature for IT teams because it allows them to troubleshoot problems without having to physically be in front of the computer.
It also helps to speed up the process of resolving issues because all the necessary information is readily available. Remote Computer Information is a valuable tool for any Remote Support Software and is an essential part of TSplus Remote Support.
Clipboard synchronization is a feature of Remote Support Software that enables support agents to activate or deactivate the copy-paste clipboard functionality between the agent and the end-user PC.
This function allows agents to copy text or images from their own PC and paste it directly into the end-user’s clipboard, or vice versa.
This can be particularly useful when troubleshooting issues or providing instructions, as it eliminates the need to type out long strings of text or use cumbersome screenshot tools.
Clipboard synchronization is a quick and easy way to share information between two PCs and can save considerable time and effort when working on complex issues.
One of the best features of most remote support software is the ability to send keyboard commands to the remote computer.
This means that if a customer’s computer is frozen, the Support Agent can send a ctrl+alt+del command to restart it.
Similarly, if a customer’s computer is running slowly, the Support Agent can use the Task Manager to kill any programs that are hogging resources.
Being able to send keyboard commands remotely helps Support Agents resolve customer issues quickly and efficiently.
Remote Support Software security
It is important to make sure that the software is properly secure in order to protect both the IT professional and the client.
One way to do this is to use a self-hosted remote support server, which can be secured with a free and secure SSL certificate. For businesses looking for self-hosted solutions, please contact us.
Additionally, the connection between the IT professional and the client should be end-to-end encrypted in order to ensure maximum data privacy and security.
By making sure key security functionalities are embedded in the remote support software you choose, you keep your remote support sessions safe and secure.
Remote support software as a remote troubleshooting tool?
Remote support software such as TSplus Remote Support are tools that can be used for remote troubleshooting.
With the unattended access feature, it enables remote agents to troubleshoot remote machines from anywhere, at any time, without the need of the end-user to be connected to his machine, or even be present.
This makes it an ideal tool for troubleshooting technical problems faced by end-users remotely and independently. Remote support tools can thus be valuable assets for businesses that rely on remote customer support.
Remote support software as a maintenance solution?
One common use case is providing remote maintenance services.
For example, IT administrators can use remote support software to remotely update servers or install tools for their colleagues or clients.
This type of maintenance can be performed remotely, which saves time and resources.
Additionally, it can be performed on a schedule that is convenient for the administrator and the client. This type of service is becoming increasingly popular as businesses strive to improve their efficiency and reduce their costs.
Remote support software as remote training tools?
Remote training tools have been gaining popularity in recent years as more and more businesses look for ways to cut costs and increase efficiency.
Remote support software allows businesses to provide remote training to their employees or clients by providing a platform for sharing presentations and documents, as well as providing a means for conducting live chat sessions.
It can also be used to record training sessions so that they can be viewed at a later date.
One of the key benefits of using remote assistance software for remote training is that it allows businesses to reach a larger audience with their training materials, as well as providing a cost-effective way to deliver training.
Overall, remote support software provides businesses with a versatile and powerful tool for delivering remote training and is an increasingly popular option for businesses of all sizes.
How much does an IT remote support software cost?
Most remote support alternatives are rather expensive for businesses.
However, TSplus Remote Support has been designed for budget-conscious companies.
It is the most affordable professional solution on the market, with a price up to 10 times more affordable than expensive alternatives.
So, if you’re looking for a remote support solution that won’t break the bank, TSplus Remote Support is definitely worth checking out.