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A Distributor Built on Virtualization Experience
Binary Enterprise , based in Hamamatsu City, Shizuoka Prefecture, has been working in IT infrastructure since well before it started carrying TSplus . The company built its name on server and desktop virtualization projects, hyper-converged infrastructure, and IT consulting for Japanese businesses, and it holds ISMS certification for information security management. It also carries partner status with Citrix, Microsoft and Nutanix, which means the team is used to solving problems across mixed environments, not just inside a single vendor's product line.
In August 2025, Binary Enterprise signed as TSplus' main distributor in Japan . “This partnership enables us to bring world-class virtualization technology to Japanese companies in a way that is affordable, reliable and easy to adopt,” said Masanobu Ikeda, President of Binary Enterprise, at the time. The goal, as he put it, was to help small and medium-sized businesses set up secure remote work environments without the cost and complexity that usually comes with them.
What the Support Actually Looks Like
The distributor label covers the sales side, but the more relevant work for existing customers happens after the purchase. Binary Enterprise's team handles TSplus deployments from planning through go-live, walks customers through migrations from older remote access setups, and troubleshoots issues once systems are live. Because the team already has deep experience with Citrix and Microsoft RDS environments, they're well positioned to help companies moving off those platforms understand what changes and what doesn't.
That hands-on approach extends beyond individual support tickets. In December 2025, Binary Enterprise presented on the benefits of TSplus Remote Access at a business matching event held by the Chubu IT Cooperative, a sign that the company is actively building out a local user community around the product rather than just fielding support calls as they come in.
Why Does a Local Partner Matter?
Remote access and virtualization software touches core business systems, so when something goes wrong, response time and language matter as much as technical skill. A support team based in Shizuoka, working in Japanese, on Japan business hours, closes a gap a distant support desk can't. It also means customers get advice which accounts for local IT practices and vendor relationships, since Binary Enterprise already works alongside the Microsoft, Citrix and storage vendors which many Japanese businesses run internally.
For companies evaluating TSplus in Japan, or already running it, that combination of technical depth and local presence is the practical reason to work with Binary Enterprise directly rather than through a generic reseller.
Businesses interested in TSplus deployment or support in Japan can reach Binary Enterprise through binary-e.com .
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