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Knowing how to RDP from Mac to PC for remote support is more important than ever. Last year, our development team focused on how to RDP from Mac to PC using TSplus Remote Support. Since then, we added Android capacity. Indeed, many companies use Windows day-in, day-out. Yet even amongst an essentially Microsoft-based infrastructure, your company most likely has at least one, if not more, Mac devices for specific teams or users, or dedicated to specialized uses.
Whether you provide IT support, manage servers or assist clients, establishing a reliable Mac-to-PC connection is essential. In this guide, we walk through the setup process, cover common troubleshooting steps and highlight secure alternatives for professional remote support.
What is RDP from Mac to PC?
The IT sector is in constant growth and more than ever opens a myriad possibilities. With such potential at so many people’s finger-tips, it is no wonder that support is such a central necessity for any business, organisation or even household. The number of actions now feasible via a computer device and over the Internet is quite simply incredible. Hence to use a variety of devices and operation systems is essential to many companies:
- Why do Businesses Use RDP for Remote Support?
- Key Differences Between Mac and Windows Environments
- A TSplus Solution to Reconcile Operating Systems
Why do Businesses Use RDP for Remote Support?
RDP enables technicians and IT administrators to resolve issues quickly, without being physically present at the Windows machine. This reduces downtime, improves response times, and saves costs for businesses that rely on remote troubleshooting. For managed service providers, RDP is a convenient way to support multiple clients from one workstation.
Remote support via RDP is also valuable in the era of hybrid work. Employees working from home may need IT help or secure access to internal business applications hosted on a Windows server. Instead of shipping devices or walking users through lengthy fixes over the phone, RDP provides a direct and effective solution.
Key Differences Between Mac and Windows Environments
Windows includes Remote Desktop functionality by default, but macOS requires an external client to connect. This difference means Mac users must install additional software and sometimes adjust settings to achieve smooth cross-platform access.
Another consideration is keyboard layout and shortcuts. Some Windows functions don’t map directly on macOS keyboards. The Microsoft Remote Desktop client addresses this by offering configurable key mappings to reduce friction when working across platforms.
A TSplus Solution to Affordably Reconcile Operating Systems
Branching out from Microsoft Windows to other OSs
Though many companies are heavily Windows-centered, other operating systems are nearly always present for one purpose or another. Design and creation or IT maintenance and administration teams were historical non-Windows users, while more recently hybrid working and Bring Your Own Device added new dimensions. Historically, these machines were outside of support software’s reach, or, where available, the extra features came with an extra high bill.
macOS compatibility and more, from TSplus
Well aware of this status quo, in 2024, the TSplus development team put a lot of energy into opening a new horizon for the Remote Support customers among you. They focused on a TSplus solution to using Remote Support on macOS before working on Android compatibility. And once they got their heads together, you will see below: they well went beyond our question "how to RDP from Mac to PC for remote support".
Read through or skip further down to forget RDP and provide secure affordable remote control and support between Mac and PC using TSplus Remote Support.
TSplus Remote Support Free Trial
Cost-effective Attended and Unattended Remote Assistance from/to macOS and Windows PCs.
What Preparation of Your Mac is Needed for a Remote Desktop Connection?
- Check System Requirements
- Install Microsoft Remote Desktop on macOS
Checking System Requirements
To begin, ensure your Mac runs a supported version of macOS and that the target Windows PC uses a professional edition of Windows (Home editions typically lack Remote Desktop host features). Verifying this compatibility beforehand prevents common connection errors.
It is also worth checking that both devices meet basic performance requirements. Older Macs or Windows PCs with limited resources may struggle with smooth sessions, especially if higher screen resolutions or multimedia applications are involved.
Installing Microsoft Remote Desktop on macOS
The official Microsoft Remote Desktop client is available free in the Mac App Store. Once installed, it provides the tools to create and manage multiple Windows PC connections. For frequent users, the client allows you to save credentials and preferences, making future sessions faster and more convenient.
Advanced users can configure additional options such as redirecting local folders, printers, or even microphones from the Mac to the remote PC. This makes RDP not just a troubleshooting tool but also a way to perform everyday work remotely with minimal limitations.
How do I Connect from a Mac to a Windows PC?
- Configuring the Windows PC for Remote Access
- Adding the PC to Microsoft Remote Desktop on Mac
- Establishing a Secure Connection
Configuring the Windows PC for Remote Access
On the Windows machine, remote connections must be explicitly allowed. Open System Settings > Remote Desktop, enable remote access, and confirm the correct user accounts have permission to log in. It is also recommended to ensure that the Windows firewall allows RDP traffic over port 3389.
For larger organizations, Group Policy or centralized IT tools can be used to configure multiple machines consistently. This helps reduce errors and ensures security settings are standardized across all endpoints.
Adding the PC to Microsoft Remote Desktop on Mac
In the Microsoft Remote Desktop app, select Add PC and enter the hostname or IP address of the target computer. You can also customize display settings, storage redirection, and keyboard preferences for each connection. Saving these profiles is useful for IT staff supporting multiple clients or devices.
If the PC is behind a corporate firewall, users may need to connect through a VPN before establishing the RDP session. Some businesses also configure secure gateways to allow authenticated connections without exposing the RDP port directly to the internet.
Establishing a Secure Connection
Once configured, select the PC entry in the app to establish a session. After entering valid credentials, you’ll gain access to the Windows desktop environment. To enhance security, always use strong passwords, enable two-factor authentication where possible, and avoid connecting over unsecured public Wi-Fi networks.
Security-conscious organizations often combine RDP with monitoring tools that track session activity. This not only improves accountability but also helps detect unusual behavior that could indicate unauthorized access.
Set Up and Enable RDP Between a Mac and a Windows PC
Do you want to connect to Windows PCs from a Mac with RDP? Here is the standard process:
1. Enable Remote Connections on your Windows PC
2. Install and Launch the Remote Client on macOS
3. Initiate the New Remote Connection
4. Connect and Verify
5. Optional / Security Considerations
1. Enable Remote Connections on your Windows PC:
- On Windows 10 or 11 (Pro, Enterprise, or Education editions), go to Settings → System → Remote Desktop and toggle Enable Remote Desktop ON. Confirm when prompted.
- By default, Network Level Authentication (NLA) is required; keep it enabled for greater security, unless connecting from an older client that doesn’t support it.
- Click Select users that can remotely access this PC to add non-admin accounts if needed.
- Ensure the Windows firewall allows Remote Desktop connections (TCP and UDP port 3389). Use "Allow an app or feature through Windows Firewall" and enable Remote Desktop.
- Adjust Power & Sleep settings so the PC doesn't sleep or hibernate during remote access.
- Note: Windows Home editions cannot act as RDP hosts. If your PC is Windows Home, you must upgrade or use a third-party remote solution.
2. Install and Launch the Remote Client on macOS:
- Open the Mac App Store and search for Windows App (or “Microsoft Remote Desktop” if still listed). Install it. (The older Microsoft Remote Desktop app is being phased out, so “Windows App” is now the preferred client.)
- Launch the app (e.g. from Applications or via Spotlight).
3. Initiate the New Remote Connection:
- Click + (Add) or Add PC / Desktop.
- In PC name, enter the hostname or IP address of the Windows machine.
- Under User account, either select “Ask when required” or pre-enter a username/password (e.g. domain\username or user@domain).
- Optionally assign a Friendly name to ease identification.
- (Optional) Configure advanced settings:
• Gateway / RD Gateway (if connecting from outside the LAN or for added security)
• Display / resolution adjustments
• Local resource redirection (printers, drives, sound, clipboard)
• Swap mouse/keyboard layouts - Save the connection profile.
4. Connect and Verify:
- Click or double-click the saved connection.
- If prompted, accept any certificate warnings (if applicable).
- Confirm you can see and control the Windows desktop via the Mac client.
5. Optional / Security Considerations:
- Avoid exposing port 3389 directly on the internet. If remote access from outside your network is required, use VPN, RD Gateway or secure tunnel solutions.
- Consider monitoring and limiting allowed accounts via group policies or access control.
- Use strong passwords, enforce idle timeout or session limits, and consider enabling logging/monitoring for audit.
Have you noticed many of our competitors provide Mac compatibility as extra, only in higher packages, etc.? Either way, do read on to find out how TSplus Remote Support can simplify your IT support as well as lighten your IT budget.
What are the Common Issues and How to Troubleshoot Them?
Let us look at:
- Connection Errors and Fixes
- Performance Optimization Tips
- A Word on Mac to PC and Cost of Subscription
- Important Security Reminder for RDP
Connection Errors and Fixes
Frequent issues include “Cannot connect” errors, incorrect IP addresses, or blocked firewall ports. Ensuring that both devices share a stable network connection, Remote Desktop is enabled, and permissions are correctly assigned usually resolves these problems. In some cases, updating the Remote Desktop app or rebooting the Windows PC can help restore access.
For more complex environments, DNS misconfigurations or VPN restrictions can also prevent successful connections. Running basic network diagnostics, such as a ping test, helps confirm whether the Mac can reach the Windows machine at all.
Performance Optimization Tips
If the session feels sluggish, consider reducing the screen resolution or disabling unnecessary visual effects like animations. A wired connection instead of Wi-Fi can also reduce latency. Businesses with regular remote sessions may benefit from dedicated bandwidth allocation to ensure consistent performance for remote workers and IT support teams.
Another useful tip is to enable clipboard synchronization carefully. While it improves productivity by allowing copy-paste between devices, it can sometimes slow down the session if transferring large amounts of data. Adjusting this option depending on the use case strikes a balance between performance and convenience.
A Word on Mac to PC and Cost of Subscription
Indeed, the Mac capability is available from TeamViewer and certain other providers, but often for an extra fee. Many also only include it in more complete and expensive packages. You may consider TeamViewer an option, or any other provider (these also may involve a subscription). Otherwise, TSplus Remote Support simply includes its Mac to and from PC intervention feature in all its packages. Moreover, the TSplus Mac client is all you need for all these connections, even Mac to Mac. We think this is great value for money.
Important Security Reminder for RDP
Will we ever say this enough? If you are trying to connect to the Windows PC from outside of your local network, mean port forwarding or port redirection involving ports 3389, 80, 443 and security concerns. Depending which connection method you favour, leaving RDP out of the picture could be create a win-win situation.
How About a Simple, Efficient, Secure Alternative?
- TSplus Simplicity
- TSplus Security
- TSplus Efficiency
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While Microsoft’s RDP client works, it comes with limitations such as complex setup, dependency on correct Windows editions, and potential security risks should ports be left exposed. On the other hand, TSplus grants your business a more reliable solution for organizations needing simple, secure and scalable remote access.
TSplus Simplicity
The fluidity of our remote support tool is one of our prides, especially as we receive positive feedback from our resellers and clients. Security is also part of our reason for doing away with RDP for TSplus Remote Support. With TSplus Remote Support, technicians can connect instantly without VPNs or complicated configuration. No installation is necessary in fact.
TSplus Security
Our software grants your business fast connections and reliable provision thanks to strategically positioned servers worldwide. Yet, we never compromise on security. Built-in security features such as encryption, role-based permissions and intrusion prevention ensure that remote sessions remain safe. With optional 2FA as reinforcement, this makes our software an excellent alternative for businesses supporting employees, contractors or clients across different environments.
TSplus Efficiency
Additionally, TSplus provides session recording, monitoring and reporting features that make it easier for IT managers to oversee activity. Unlike RDP, where agents and devices management can be fragmented, TSplus Remote Support consolidates access control into a single platform, making remote support more efficient and secure.
Set up Remote Control between Mac and PC with TSplus Remote Support, no RDP?
1. Download the TSplus Remote Support client
2. Launch our Mac client on your device
3. Validate the connection on your PC or Mac
4. Get to work!
With TSplus Remote Support, there is now little to no need for RDP and little to nothing to set up, even with mac. Indeed, the connection clients, as executables or DMGs, will enable you either to take control of a Remote Support session as an "agent" or to share sessions as an end-user.
1. Download the TSplus Remote Support client:
All our clients are available directly from our website so you need not search any further for it.
- For your PC, download the TSplus Remote Support agent or end-user EXE file.
- For your Mac from Monterey onwards, download and run the Remote Support DMG. Do note that some systems may benefit from authorising TSplus as a recognized developer.
2. Launch our Mac client on your device:
- Double click the headset icon to launch our connection client.
3. Validate the connection on your PC or Mac:
- Register if this is your first time, or simply log in.
- Accept the connection with the credentials the end-user shares with you or request to share your screen.
4. Get to work!
- Now, your Mac and Windows PC are connected, all that is left is to do your job. With everything set up correctly, you should now be able to control either device from either OS with TSplus fluidity, rapidity and security.
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What Are Some Benefits of Registering and Logging In?
If you are going to regularly provide support between Windows PCs and Macs with TSplus Remote Support, registering will make all the difference. Logged in, agents have a host of important features at their fingertips. Of course, if you wish to test or use TSplus Remote Support as a one off, our free 15-day trial enables you to test all the features.
Managing Sessions, Devices, Teams and More:
Within their session, support agents can configure their Administrator information, manage listed computers and save any customization. For example, you can name and sort your Windows or Mac devices within folders in the interface.
NB: Once registered, you can change your display name or customize the client as you see fit. Adapt it to your company colors then generate that alternate client with your branding.
A Note on Domain Names to Enable Connections
Depending on where the agent and remote computers are located as well as to ensure best performance, multiple relay servers may be contacted by the Remote Support program. Therefore, when setting up Remote Support for networks with restrictive network policies, please allow outgoing connections to domain name *. tsplus-remotesupport.com from both the agent and the remote computer.
TSplus Academy - Get Wise on TSplus Remote Support
For our clients and resellers, we have devised TSplus Academy. It is an interactive learning platform to gain and test your knowledge and use of each of our products. On completion, trainees receive a certificate to illustrate their achievement and can appose their official badge on profiles and paperwork.
As this online training is made in snippets, it is easy to break learning or assessment into bite-size sessions to fit into anyone's busy timetable or to concentrate on needed features. Create an account to begin progressing towards your certificates.
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As a Conclusion on How to RDP from Mac to PC
Connecting from a Mac to a Windows PC with RDP can be a practical solution for IT support agents everywhere, as well as remote work and cross-platform collaboration. Yet with the right setup, users can enjoy seamless access and efficient troubleshooting without needing to rely on traditional RDP, its complexities and inherent security issues.
For businesses needing a safer, more streamlined approach, TSplus Remote Support provides excellent compatibility. This affordable alternative bridges the gap between mac and Windows while ensuring secure connections and seamless remote management.Having not long introduced Mac compatibility, then Android, TSplus Remote Support has now undergone great refurbishment focused on memory and improved trials.
It showcases its handy features and steps up user experience. How about seeing for yourself in a few clicks from download to support session.
TSplus Remote Support Free Trial
Cost-effective Attended and Unattended Remote Assistance from/to macOS and Windows PCs.
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