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What is Remote Desktop Access?

Remote desktop access allows a user to connect to and control a computer from a remote location. This capability is crucial for IT administrators who need to manage systems, troubleshoot issues, or perform updates without being physically present. Here's a deeper look into its technical aspects and benefits:

How It Works

Remote desktop access typically involves the following components:

  1. Host Computer: This is the machine you want to access remotely. It must have remote desktop software installed and configured to allow remote connections.

  2. Client Computer: This is the machine you will use to access the host computer. It also needs compatible remote desktop software.

  3. Network Connection: Both the host and client computers need to be connected to the internet or the same local network.

  4. Remote Desktop Protocol (RDP): Many remote desktop tools use the RDP, which transmits the user interface of the host computer to the client computer. Inputs from the client (keyboard, mouse) are sent back to the host.

Key Features and Functions

  1. Remote Control: Full control over the host computer's desktop, allowing you to operate it as if you were physically present.

  2. File Transfer: Securely transfer files between the host and client computers.

  3. Remote Printing: Print documents located on the host computer to a printer connected to the client computer.

  4. Session Recording: Record remote sessions for training, troubleshooting, or compliance purposes.

  5. Multi-Session Handling: Manage multiple remote sessions simultaneously, which is especially useful in an IT support environment.

Security Considerations

Remote desktop access can introduce security risks if not properly managed. Key security practices include :

  1. Strong Authentication: Use strong passwords and two-factor authentication (2FA) to protect access.

  2. Encryption: Ensure the remote desktop connection is encrypted to protect data in transit.

  3. Firewall Configuration: Configure firewalls to allow remote desktop traffic only from trusted IP addresses.

  4. Regular Updates: Keep the remote desktop software and operating systems updated to protect against vulnerabilities.

Use Cases

  1. IT Support and Troubleshooting: IT professionals can diagnose and fix issues on remote computers without needing to travel.

  2. Remote Work: Employees can access their office desktops from home, ensuring continuity and productivity.

  3. Server Management: Administrators can manage and maintain servers located in data centers or different geographical locations.

  4. Training and Demonstrations: Conduct training sessions or product demonstrations remotely by sharing control of the host computer.

Methods to Remotely Access Another Computer

Method 1: Using Windows Remote Desktop Connection (RDC)

Setting Up Windows Remote Desktop Connection

Windows Remote Desktop Connection (RDC) is a feature available in Windows 10 Pro and Enterprise editions that allows you to remotely connect to another computer. This can be particularly useful for administrators who need to manage multiple workstations or servers without physically being at each location. Here’s how to set it up:

  1. Enable Remote Desktop on the Host Computer:

Navigate to Start > Settings > System > Remote Desktop. Toggle on the Enable Remote Desktop option, which will allow the computer to be controlled remotely. Note the name of the PC under How to connect to this PC for future reference when connecting from the client machine.

2. Configure System Settings:

Access the Control Panel > System and Security > System > Remote Setting. In the System Properties dialog box, under the Remote tab, ensure that Allow remote connections to this computer is selected. For enhanced security, it is advisable to also select Allow connections only from computers running Remote Desktop with Network Level Authentication.

3. Prevent Sleep Mode:

Go to Settings > System > Power & Sleep. Adjust both the Screen and Sleep settings to Never to avoid the computer going into sleep mode during a remote session, which would disconnect the session.

Connecting to the Host Computer

On the Client Computer:

Launch Remote Desktop Connection by searching for it in the Start menu. Enter the name or IP address of the host computer as noted earlier. Click Connect, then enter the login credentials for the host PC when prompted.


  • Built into Windows: No need to install third-party software for remote access.

  • Secure and straightforward: Utilizes Microsoft’s secure channels and easy-to-understand interface for internal network use.


  • Limited to Windows Pro editions: Not available on Windows Home versions, which limits its applicability.

  • Requires network configuration for external access: To access over the internet, additional configurations such as VPN or port forwarding may be needed to ensure secure connections.

Method 2: Chrome Remote Desktop

Chrome Remote Desktop is a versatile, web-based tool offered by Google that facilitates remote access across various operating systems including Windows, Mac, Linux, and Chrome OS, making it an excellent choice for environments with diverse hardware.

Setting Up Chrome Remote Desktop

  1. Install Chrome Remote Desktop:

On both the host and client computers, open Google Chrome and navigate to remotedesktop.google.com/access. Click Download to add the Chrome Remote Desktop extension to your browser, a straightforward process that integrates seamlessly with Chrome.

2. Set Up Remote Access:

Once the extension is installed, open it and select Set up remote access. Assign a name to your computer to make it easily identifiable during remote sessions. Create a secure, 6-digit PIN for authentication purposes. This PIN will be required each time a connection is attempted, adding an additional layer of security to your remote access setup.

Connecting Using Chrome Remote Desktop

  1. Generate a Support Code:

On the host computer, open the Chrome Remote Desktop extension, go to the Remote Support tab, and click on Generate code. This code facilitates a one-time secure connection and typically expires after five minutes, ensuring that only authorized users can connect within a short window.

2. Connect from the Client Computer:

From the client computer, visit the Chrome Remote Desktop site, enter the support code in the designated field, and click Connect. On the host computer, click Share to allow the remote connection. This final step completes the handshake and establishes a secure link between the two computers.


  • Cross-platform compatibility: Works seamlessly across all major operating systems.

  • Ease of use: User-friendly interface that is simple to navigate, even for those with limited technical skills.


  • Browser dependency: Requires both the host and client to use Google Chrome.

  • Service dependency: Relies on Google services, which could be a limitation if there are outages or if access to Google services is restricted in certain regions.

Method 3: TeamViewer

TeamViewer is a widely used third-party tool that provides powerful and flexible remote access capabilities. It is suitable for both personal and commercial use, supporting a range of features that facilitate remote management, support, and collaboration.

Setting up TeamViewer

  1. Download and Install TeamViewer:

Navigate to teamviewer.com/en/download and download the version compatible with your operating system. TeamViewer supports Windows, macOS, Linux, and mobile platforms. Install the software on both the host and client computers, following the on-screen instructions to complete the setup. This includes agreeing to the terms of service and selecting the user type (personal/commercial).

2. Configure TeamViewer:

On the host computer, launch TeamViewer to view the main interface. Here, you'll find Your ID and Password under the Allow Remote Control section. To enhance security, it's recommended to set a personal password under Set personal password for unattended access in the options menu. This allows for secure, repeated access without the need for manual password entry each time.

Connecting Using TeamViewer

On the Client Computer:

Open TeamViewer and input the Partner ID of the host computer into the Control Remote Computer field. Select Remote Control and click Connect. When prompted, enter the personal password you set up on the host computer to authenticate and establish the connection.


  • Cross-platform and mobile compatibility: Enables access from various devices, enhancing flexibility and connectivity.

  • Rich features: Includes file transfer, session recording, multi-monitor support, and remote printing, which are beneficial for complex support tasks and collaborations.


  • Cost: While TeamViewer offers a free version for personal use, commercial licenses can be costly, especially for larger teams or enterprises.

  • Installation requirement: Unlike browser-based tools, TeamVerifier requires installation on all devices, which can be a barrier in environments with restrictions on software installations.

TSplus Solutions

For those looking for a more integrated and comprehensive remote desktop solution , consider TSplus Remote Access. TSplus offers robust remote desktop software that supports a wide range of features tailored for businesses of all sizes. Visit tsplus.net to learn more about our solutions and how they can enhance your remote access capabilities.


Whether you're using Windows Remote Desktop, Chrome Remote Desktop, or TeamViewer, each tool provides unique advantages to fit different needs and preferences. For IT professionals, the ability to seamlessly manage and troubleshoot systems remotely is indispensable.

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