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Summary
Hotel Facility Concepts (HFC) specializes in strategic, integrated facility management for both hotels and commercial real estate. Their commitment to seamless service delivery is central to their operations, yet a reliance on outdated VPN-based server connections created challenges hindering their efficiency and security . The adoption of TSplus revolutionized their approach, streamlining connectivity, bolstering security and empowering their employees to focus on delivering exceptional service.
ABOUT HFC - HOTEL FACILITY CONCEPTS
Hotel Facility Concepts (HFC) is a prominent Amsterdam-based company specializing in back-of-house hotel services . With operations spanning Europe and the United States, HFC manages contracting, reporting and operational support for a network of approximately 40 hotels globally, ensuring seamless integration and efficient service delivery.
CHALLENGES AND REQUIREMENTS
Previously, HFC's service and area managers faced daily challenges connecting to the servers via a VPN. These were:
- Slow and Unreliable Connections: frustratingly slow connections hindered productivity.
- Complexity for Remote Users: inconsistent access.
- Insufficient Security: lack of robustness to face modern cybersecurity threats.
Key requirements:
- Collecting and inputting operational data.
- Reporting on targets and actions for multiple clients across Europe and the US.
- Accessing data and applications hosted on internal servers.
The TSplus solution
HFC implemented TSplus , which addressed their challenges through a combination of advanced features and ease of use:
- Eliminate VPN Dependancy : TSplus has provided employees direct access to their applications and SQL Server Reporting Services (SSRS) database through a streamlined interface.
- S implified App Access : Employees now use TSplus to access key applications, such as Power BI, Oracle Netsuite, and more.
- Enhanced Security with 2FA : Two-Factor Authentication (2FA) secures logins, ensuring data and application access are protected from unauthorized users.
- Centralized Administration : IT teams now manage and administer the database and applications remotely through TSplus.
RESULTS
Since implementing TSplus, HFC has experienced transformative results:
- Gain in productivity : Improved connection speeds and reliability allow managers to focus on their tasks without technical interruptions.
- Streamlined operations : HFC’s database management, Microsoft Access integration and custom-built applications are now simply and easily accessible.
- Strengthened Security : 2FA ensures robust protection of sensitive data from unauthorized access and has addressed previous VPN-related security gaps.
- IT Efficiency : Centralization of administrative tasks has reduced IT overhead, freeing resources for proactive support and innovation.
Conclusion
By choosing TSplus, Hotel Facility Concepts has paved the way for sustainable growth , ensuring that their global operations remain agile, secure and efficient.
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