Remote Support Software for MSPs: 7 Best Tools in 2026

Introduction

Remote support software is essential for MSPs managing distributed users, devices, and customer environments. It helps technicians resolve issues quickly, reduce travel, and maintain service continuity.

Choosing the right platform means balancing security, performance, usability, integrations, and cost. It should support daily help-desk work while scaling with clients, larger device fleets, and changing service requirements.

What Is Remote Support Software for MSPs?

Remote support software lets MSP technicians connect to a customer’s computer, server, or mobile device without visiting the site. From a single interface, they can investigate problems, control the screen, transfer files, restart devices, and guide users through technical issues.

Some sessions require the customer to approve the connection, while unattended access lets technicians work on authorised devices when no user is present. For MSPs, the best tools also include customer management, technician permissions, session records, and integrations with existing support systems.

What to Look for in a Remote Support Software for MSPs?

Start with security and ease of use. The platform should offer encrypted connections, multifactor authentication , technician permissions, and detailed activity logs without making every support session unnecessarily complicated.

It should also fit naturally into the MSP’s secure remote support workflow Look for attended and unattended access, file transfer, remote rebooting, multi-monitor support, branding, and integrations with PSA, RMM, or ticketing platforms. Pricing should remain manageable as the number of technicians, clients, and devices increases.

Why Do Companies Need Remote Support Software for MSPs?

When technical problems arise, waiting for an on-site visit can lead to hours of lost productivity. Remote support software gives companies faster access to qualified technicians, whether employees are working from an office, at home, or from another location.

It also helps MSPs deliver a more consistent service. Technicians can support several customers from one platform, document each session, perform maintenance outside working hours, and resolve many issues before they cause wider disruption.

The 7 Best Remote Support Software for MSPs in 2026

TSplus Remote Support

TSplus Remote Support, the Best-Value-for-Money Alternative

TSplus Remote Support combines attended and unattended access with file transfer, session recording, chat, and multi-agent support. Its concurrent-session licensing is particularly attractive for MSPs that want unlimited users and managed devices without per-technician fees.

Pros

• Includes unlimited users and unlimited managed devices within its concurrent-connection subscription.
• Supports attended access, unattended maintenance, multi-agent sessions, multi-monitor control, recording, chat, and file transfer.
• Allows technicians to connect from Windows, macOS, and Android, with cloud and self-hosted deployment choices.
• Provides custom branding, branded download domains, simplified customer clients, and Freshdesk integration.

Cons

• The product page highlights Freshdesk rather than the broader selection of native PSA integrations promoted by some MSP-focused competitors.
• Costs depend on the number of simultaneous sessions, so providers should accurately estimate peak technician concurrency before purchasing.

Pricing

• Five concurrent connections cost £6 per connection per month, billed as £360 annually, with unlimited users and devices.
• The cloud version is an annually renewing subscription; organizations wanting a self-hosted deployment must contact TSplus for pricing.

Ratings/Reviews

• G2: 4.8/5
• Trustpilot: 4.7/5
• Google: 4.9/5
• SourceForge: 4.8/5

N-able Take Control

N-able Take Control, the Best Option for MSP Diagnostics

Built with MSP workflows in mind, N-able Take Control combines remote access with system diagnostics and administrative tools. It is a practical choice for technicians who need to investigate and resolve issues without switching between several applications.

Pros

• Provides attended and unattended support for Windows, macOS, and Linux environments.
• Includes system information, remote command-line access, registry tools, file transfer, chat, and session recording.
• Supports branded support applets, URLs, messages, surveys, and other customer-facing components.
• Offers multifactor authentication, encryption, granular permissions, and integration with N-able Passportal.

Cons

• N-able currently directs buyers to its sales team, so third-party public list prices should be confirmed before purchase.
• Some advanced features are limited to Take Control Plus rather than the entry-level Take Control subscription.

Pricing

• G2 lists the standard Take Control plan at £19 per month with an annual contract.
• Take Control Plus is listed at $45 per month with an annual contract; buyers should verify the final quotation with N-able.

Ratings/Reviews

• G2: 4.5/5
• Trustpilot: 2.0/5

Splashtop Remote Support

Splashtop Remote Support, the Best Option for Scalable Endpoint Support

Splashtop offers attended and unattended access alongside optional endpoint monitoring, patching, and security features. This flexible approach makes it suitable for MSPs that want remote support to grow alongside their managed-device estate.

Pros

• Provides attended and unattended access to computers, mobile devices, managed endpoints, and unmanaged devices.
• Offers plans covering either 10 or 300 managed computers per concurrent-user licence, scaling to 1,200 devices.
• Makes endpoint monitoring, operating system patching, third-party patching, alerting, and remediation available as add-ons.
• Supports PSA and ticketing integrations alongside SSO, IP allowlisting, audit logs, and cloud recording options.

Cons

• SSO, granular access policies, IP allowlisting, cloud recording, APIs, and service-desk functionality require the Enterprise tier.
• Endpoint management and security capabilities may require additional licenses beyond the core remote support subscription.

Pricing

• Splashtop Remote Support SOS starts at £22 per concurrent user per month, billed annually at £259 or £399 per user.
• Remote Support Enterprise uses customised pricing and is available with an on-premises deployment option.

Ratings/Reviews

• G2: 4.7/5
• Trustpilot: 4.3/5
• Google Play: 4.4/5
• SourceForge: 4.8/5

ScreenConnect

ScreenConnect, the Best Option for Automation and Customisation

ScreenConnect combines reliable remote access with extensive automation, customisation, and administrative controls. Its ConnectWise integrations and extension marketplace make it especially relevant to MSPs with established service management workflows.

Pros

• Combines attended support, unattended access, mobile technician support, and cross-platform endpoint control.
• Includes Backstage, remote command-line access, toolboxes, session triggers, Wake-on-LAN, and automation features.
• Supports customer branding and both cloud-hosted and on-premises deployment models.
• Integrates closely with ConnectWise products and offers an extension marketplace for additional workflows.

Cons

• The entry-level One plan is restricted to one simultaneous session and ten unattended access agents.
• Video auditing, custom reporting, advanced diagnostics, and ten simultaneous sessions require the Premium plan.

Pricing

• The One plan costs £30 per month, billed annually, and includes one session plus ten unattended agents.
• Standard costs £45 and Premium costs £55 per concurrent technician per month with annual billing; monthly billing costs £59 and £69 respectively.

Ratings/Reviews

• G2: 4.7/5
• Trustpilot: 2.5/5
• SourceForge: 4.5/5

TeamViewer Remote

TeamViewer Remote, the Best Option for Large Cross-Platform Environments

TeamViewer Remote supports a broad range of operating systems and device types, making it suitable for complex customer environments. Its centralised management and enterprise features are aimed primarily at larger MSPs with demanding access requirements.

Pros

• Supports Windows, macOS, Linux, Android, iOS, and other device environments.
• Provides attended support, unattended access, file transfer, remote terminal tools, chat, and device management.
• Offers centralized administration, trusted-device controls, reporting, and integrations for larger organisations.
• Has a substantial international user and review base, making the client experience familiar to many customers.

Cons

• Business and team subscriptions are considerably more expensive than many alternatives in this comparison.
• Extra channels, integrations, security features, and enterprise capabilities can increase the final cost beyond the advertised licence.

Pricing

• Published TeamViewer pricing lists Remote Access at $24.90 per month and Business at $50.90 per month, billed annually.
• Premium is listed at $120.90 per month and Corporate at $245.90 per month, billed annually and excluding tax; TeamViewer may apply first-year promotions.

Ratings/Reviews

• G2: 4.5/5
• Trustpilot: 4.6/5
• Google Play: 4.3/5
• SourceForge: 4.7/5

AnyDesk

AnyDesk, the Best Lightweight Remote Support Software

AnyDesk focuses on fast, responsive remote connections through a lightweight application. It covers the essential support functions MSPs need while offering advanced administration and deployment features through its higher-tier plans.

Pros

• Provides lightweight, responsive remote connections across desktop and mobile operating systems.
• Supports attended sessions, unattended access, file transfer, recording, privacy mode, and mobile connectivity.
• Allows businesses to distribute a custom-branded AnyDesk application to technicians and customers.
• Offers scalable user management and a customizable cloud or on-premises Ultimate deployment.

Cons

• Standard begins with one connection, while additional concurrent connections cost €29.90 each per month with annual billing.
• Command-line access, mass deployment, group policies, and advanced role management require the more expensive Advanced tier.

Pricing

• Solo costs €29.90 per month, while Standard costs €49.90 per month for one connection, with both billed annually.
• Advanced costs €111.90 per month for two connections; Ultimate uses customised pricing. Prices exclude VAT.

Ratings/Reviews

• G2: 4.5/5
• Trustpilot: 1.8/5
• Google Play: 3.4/5
• SourceForge: 4.7/5

Zoho Assist

Zoho Assist, the Best Option for Smaller and Cloud-First MSPs

Zoho Assist provides browser-based remote support and unattended access without requiring an on-premises support infrastructure. Its accessible pricing and service-desk integrations make it a practical option for smaller or cloud-first MSPs.

Pros

• Allows technicians to initiate web-based support sessions without maintaining their own remote support infrastructure.
• Supports attended assistance, unattended access, file transfer, remote power controls, recording, and multi-monitor navigation.
• Provides Android and iOS technician applications for supporting customers away from a primary workstation.
• Integrates with Zoho Desk, Freshdesk, Jira, ServiceNow, Zendesk, and other service-management platforms.

Cons

• Features such as session recording, service queues, additional storage, and advanced administration are divided between higher tiers.
• G2 reviewers mention occasional lag during sessions, particularly when technicians or customers use slower network connections.

Pricing

• Remote Support Standard costs $10 per technician per month with annual billing.
• Professional costs £15 per technician per month, Enterprise costs £24, and a limited free plan is available.

Ratings/Reviews

• G2: 4.7/5
• Trustpilot: 4.0/5
• SourceForge: 4.7/5

How Do These Solutions Compare?

Remote support software	Best for	Standout capability	MSP-relevant starting price	G2 rating
TSplus Remote Support	Overall value	Unlimited users and devices with concurrent licensing	£6 per connection/month for five connections	4.8/5
N-able Take Control	Diagnostics and MSP workflows	System tools, branding, security, and N-able integration	$19/month	4.5/5
Splashtop Remote Support	Scalable endpoint support	Remote support with optional patching and endpoint management	$22/concurrent user/month	4.7/5
ScreenConnect	Automation and customization	Backstage, command line, extensions, and unlimited unattended agents	$30/month	4.7/5
TeamViewer Remote	Large cross-platform environments	Broad device support and mature enterprise administration	£50.90/month for Business	4.5/5
AnyDesk	Lightweight connectivity	Responsive sessions and custom business clients	€49.90/month for Standard	4.5/5
Zoho Assist	Small and cloud-first MSPs	Browser-based sessions and service-desk integrations	$10/technician/month	4.7/5

Conclusion

Choosing remote support software for MSPs requires balancing security, technician productivity, integrations, scalability, and cost. TSplus Remote Support leads on value, while N-able, Splashtop, ScreenConnect, TeamViewer, AnyDesk, and Zoho Assist suit different operating models, client environments, support volumes, and requirements.

Frequently Asked Questions

What is the best remote support software for MSPs?

TSplus Remote Support is the leading value choice in this comparison because its subscription includes unlimited users and devices. N-able and ScreenConnect provide deeper MSP administration, while Splashtop adds endpoint-management capabilities. The right choice ultimately depends on integrations, concurrency, operating systems, and security requirements.

What features should MSP remote support software include?

An MSP platform should provide attended and unattended access, multifactor authentication, encryption, permissions, and session logs. File transfer, command-line tools, remote rebooting, recording, multi-monitor control, and technician collaboration improve productivity. PSA or RMM integration is also important for documenting and managing support work.

Is unattended remote support secure?

Unattended access can be secure when it follows recognised remote access security guidance including strong authentication, device authorization, encryption, and least-privilege permissions. MSPs should log every session and regularly review technician accounts, authorized endpoints, and access groups. Obsolete agents and inactive technician credentials should be removed promptly.

How much does remote support software for MSPs cost?

Entry prices in this comparison range from approximately £6 per concurrent connection to more than £100 monthly. Costs may be calculated by technician, connection, endpoint, managed device, or subscription tier. Always compare the annual total, add-ons, device limits, and extra-session charges.

Can remote support software integrate with PSA and RMM platforms?

Yes, many MSP remote support tools integrate with ticketing, PSA, RMM, ITSM, and password-management products. These connections can associate sessions with tickets, preserve technician notes, and simplify service documentation. Native integration availability differs considerably between vendors and subscription tiers.

Is concurrent-connection or per-technician licensing better?

Concurrent licensing works well when many technicians share a smaller number of simultaneous support sessions. Per-technician licensing may be simpler when every employee needs continuous, independent access. MSPs should model both structures using peak concurrency rather than relying only on employee numbers.

Is remote support software the same as remote access software?

Remote access software primarily helps an authorised user connect to their own or another managed computer. Remote support software adds customer-assistance workflows such as session codes, technician queues, chat, diagnostics, and auditing. Many commercial products now combine both capabilities within one platform.