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TSPLUS BLOG
In a crowded marketplace, choosing the right remote desktop access or control solution for Windows can be daunting. Both remote access and remote support software have become essential to digital business operations worldwide, and organisations must weigh security, scalability, cost, and user experience to navigate. between dominating traditional players like Citrix or TeamViewer and innovative challengers like TSplus .
This article provides a condensed yet comprehensive review of 2 sets of top paid remote desktop software available for Windows in 2025. The first set focuses on application publishing and secure desktop delivery, while the second addresses secure screen control and remote assistance software. Throughout we will discuss performance across LAN and WAN environments and business value. Whether you require a full virtual desktop infrastructure, an affordable alternative for application access, a simple comprehensive screen control solution or a tool to manage distant servers from a smartphone, read on to identify the best fit for your needs.
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With business environments evolving at speed, providing secure, flexible and seamless access to Windows, Remote Desktops and more has become more than a necessity. In practice, remote desktop software capabilities are now an undeniable asset for almost any business whatever their size. The technologies are key to empower hybrid workforces and centralise the management for distributed IT infrastructures, as well as deliver critical business applications across any device and location over the web so teams stay connected and productive.
LAN vs. WAN performance is a significant consideration in remote control software, where session interactivity, responsiveness and latency are critical (e.g., live support or file navigation in a remote environment). While performance over WAN does matter in remote access scenarios, the emphasis is less on latency and more on security and session availability and persistence. These aspects will be treated in appropriate depth throughout the article.
TSplus Remote Access provides a robust and affordable alternative to traditional virtual desktop solutions such as Citrix and Microsoft RDS. It empowers businesses to publish Windows applications and desktops over RDP and HTML5, enabling secure, browser-based access without the need for heavy infrastructure investment.
Key highlights of TSplus Remote Access include:
TSplus stands out by combining flexibility, scalability and simplicity. It suits a wide range of deployment scenarios such as providing employees with access to individual office desktops, publishing entire application suites for remote workers and now full SaaS delivery. Its modular add-ons and scalable licensing design make it flexible for various use cases, from offering secure access to a single application to managing hundreds of concurrent sessions.
TSplus is a particularly attractive choice among SMBs, IT managers, hosting providers and software vendors delivering SaaS through Windows applications, simply maximising value without complexity.
Citrix remains a benchmark for Remote Access, Application Delivery and Desktop Virtualization. Now offered through Citrix DaaS, its cloud-native architecture supports secure delivery of apps and full desktops to remote users through a centralized infrastructure. Large-scale enterprises choose Citrix Virtual Apps and Desktops for its robust security, HDX protocol for performance and extensive policy-based access control. While powerful, it is also complex and expensive, making it best suited for the highly mobile or distributed workforces of large corporations.
Key highlights:
However, Citrix’s complexity and licensing costs generally exceed the needs or budgets of small and medium-sized businesses. IT teams must also contend with a steeper learning curve and substantial infrastructure overhead. For organisations prioritising fine-grained control and scalability, Citrix remains a strong yet costly option.
Azure Virtual Desktop is Microsoft’s fully cloud-hosted remote desktop solution. It offers flexible virtualisation of both desktops and individual applications, delivered through the Azure platform. AVD is particularly well-suited for businesses embracing cloud-first strategies or needing to scale remote workforces rapidly.
Key highlights:
AVD offers high flexibility and minimal infrastructure requirements but is tied to ongoing Azure costs and a potentially steep learning curve for teams unfamiliar with cloud architecture. It is most attractive to larger or growing businesses looking for modern, scalable Remote Access solutions.
Parallels Remote Application Server (RAS) delivers remote desktop and application access with less complexity than Citrix or AVD. It is designed to work across a variety of infrastructures, including hybrid and multi-cloud setups, making it well suited for organisations transitioning to more flexible IT models. Its straightforward deployment and centralised management make Parallels an attractive option for businesses needing comprehensive access without heavy infrastructure.
Key highlights:
Parallels RAS delivers flexibility and scalability with a cleaner user experience than many traditional VDI systems. Nonetheless, smaller businesses may still find the deployment model complex if they lack in-house IT expertise.
Microsoft RDS, integrated into Windows Server, remains the backbone for many internal remote access infrastructures, enabling multiple users to access desktops or applications hosted on a central server. It is ideal for organisations already operating within an on-premises Windows environment and looking to enable basic remote access without adopting third-party tools.
Key highlights:
RDS is a solid choice for businesses that require control over their infrastructure and have internal IT teams capable of managing the environment. It is therefore widely used by businesses running Windows infrastructure and seeking basic application or desktop publishing. However, setup complexity and licensing can be challenging for smaller teams or organisations seeking agility. Its limited ease of use and reliance on Microsoft ecosystems thus limits flexibility for mixed-OS or fast-scaling environments.
The following table aims to provide a bird's-eye comparison of the above remote desktop access software.
| Feature | TSplus | Citrix DaaS | Azure Virtual Desktop | Parallels RAS | Microsoft RDS |
|---|---|---|---|---|---|
| Windows App Delivery | Yes | Yes | Yes | Yes | Yes |
| Full Desktop Access | Yes | Yes | Yes | Yes | Yes |
| HTML5 Browser Access | Yes | Yes | Yes | Yes | Yes (via Web Access) |
| Multi-Session Support | Yes | Yes | Yes | Yes | Yes |
| Active Directory Integration | Yes | Yes | Yes | Yes | Yes |
| Two-Factor Authentication | Yes | Yes | Yes | Yes | Yes (via 3rd Party) |
| Load Balancing | Yes | Yes | Yes | Yes | Yes (with RD Gateway) |
| Licensing Model | Perpetual / Subscription | Subscription | Subscription | Perpetual / Subscription | Perpetual (Server CALs) |
| Performance Optimization (LAN/WAN) | Efficient (RDP Optimization) | Advanced (HDX protocol) | Optimized (Azure Network) | GPU Acceleration | Optimized (RDP Protocol) |
| Scalability (Users/Sessions) | Scalable for SMBs to Mid-sized | Enterprise-Grade | Highly Scalable | Mid-Sized to Enterprise | Scalable depending on Server Capacity |
Business users expect remote access platforms to offer consistent connection quality and session persistence, especially when working across different locations or time zones. Tools like TSplus Remote Access, RDS and Parallels RAS are built with these expectations in mind, ensuring remote users can reliably log in and work without frequent disconnections.
Cloud-hosted and hybrid deployment options can further enhance uptime and geographical accessibility, especially for mobile workforces or distributed teams.
While LAN and WAN performance is relevant to remote access software, the primary concerns are session availability, persistence and secure delivery rather than live responsiveness. Beyond the following TSplus Remote Access-specific aspects, technical aspects of performance optimisation are covered in Part 2 of this guide.
Usefully,
TSplus Remote Access
offers Session preload, for instance, permits quicker “near instant” loading of desktops and applications even at peak times. We warmly invite you to discover what
TSplus helpdesk ticket 44001254462
and
44000038724
have to say on the matter.
Not to forget TSplus Server Monitoring, which enhances administrators’ ability to proactively manage session quality and server health, thereby ensuring a coherent, consistent and productive user experience.
TSplus has carved out a solid niche by providing a remote desktop and application publishing platform that's both cost-effective and feature-rich. It is often chosen as a practical alternative to Citrix or RDS, offering web-enabled access, multi-user support and strong HTML5 client compatibility. Users appreciate its perpetual licensing model and straightforward administration, especially in small to mid-sized businesses. The global presence of TSplus continues to grow, for instance with organizations looking to balance affordability, functionality and control.
This is true among small to mid-sized businesses, hosting providers and software vendors but also increasingly for enterprises which also feel the bite of Citrix pricing. Customers particularly value TSplus and its products for the following aspects:
For organisations deterred by the cost and complexity of Citrix or Microsoft enterprise solutions, TSplus offers a practical and proven alternative.
Trusted by large enterprises and government institutions, Citrix remains a leader in secure app delivery. It is well-reviewed for its capabilities but often seen as overly complex and costly for smaller organisations.
Highly rated for its seamless integration with Microsoft services, AVD is gaining adoption across industries. However, users note the learning curve and reliance on Azure infrastructure expertise.
Well-liked for its simplicity and fast deployment, Parallels RAS is often chosen by mid-sized businesses seeking an easier alternative to Citrix. Its value proposition is strong where full VDI capabilities are not required.
Nearly ubiquitous in Windows environments, RDS remains a backbone solution for internal use. While it lacks the polish of third-party tools, it is trusted, deeply integrated and cost-effective for LAN or VPN-based access.
Solutions such as RustDesk and RemotePC are growing in popularity among businesses seeking lightweight or open-source alternatives. However, for more comprehensive remote access and application publishing capabilities, solutions like TSplus, Citrix and Parallels remain the most business-ready.
Key TSplus Remote Access highlights include:
TSplus is a popular choice among SMBs, hosting providers and software vendors delivering SaaS through Windows applications. Its modular add-ons, variety of connection modes and scalable design make it flexible for different use cases, whether offering secure access to a single application or managing hundreds of concurrent sessions.
TSplus, in particular, offers a powerful balance between affordability and functionality for remote desktop access. With efficient performance in most settings, flexible deployment options and an emphasis on simplicity, it meets the needs of a wide range of organizations.
Ultimately, the best remote access software will depend on your organization's size, infrastructure, user needs and budget. As innovation continues across the field, businesses have more options than ever to ensure their teams can work productively and securely from anywhere.
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Ultimate Citrix/RDS alternative for desktop/app access. Secure, cost-effective, on-premise/cloud.
Just like Remote Desktop access, Remote Desktop control software has become indispensable for IT professionals, helpdesk technicians and managed service providers (MSPs) seeking to deliver fast, secure and effective support. Whether accessing unattended workstations, assisting users in real-time or troubleshooting remote systems, these tools offer the hands-on control necessary to keep business operations running smoothly.
Unlike full virtual desktop environments, remote control tools focus on session-based screen and device access: direct, temporary connections for diagnosing and fixing problems, transferring files, configuring settings or guiding users.
This section focuses on the leading remote control platforms for Windows in 2025, with a strong emphasis on ease of deployment, cross-platform compatibility, performance over LAN/WAN and business-friendly licensing. If your organisation requires a reliable way to support employees or clients across multiple locations, this comparison will help you select the right solution.
TSplus Remote Support offers a streamlined remote control and screen-sharing solution designed for simplicity, privacy and affordability. Unlike heavier solutions such as TeamViewer or LogMeIn, TSplus Remote Support can be delivered via the TSplus cloud or self-hosted offering businesses flexibility and full control over data and deployment.
Key advantages of TSplus Remote Support:
TSplus Remote Support is built for teams who need fast, reliable remote control without vendor lock-in or excessive licensing costs. It provides enterprise-grade functionality in a package both easy to deploy and use, making it highly attractive for internal IT departments and service providers alike.
Historically established, TeamViewer remains the go-to name in the remote control sector, widely adopted among large enterprises and international teams. It supports a wide range of devices, integrates with IoT and ITSM platforms, and offers a polished user interface with advanced collaboration features.
TeamViewer excels in regulated industries due to its certifications and support for compliance frameworks such as ISO 27001, HIPAA, and GDPR. It also supports AR-based remote assistance and Internet of Things (IoT) integrations for industrial use cases.
Despite its technical strengths, TeamViewer’s high cost and strict commercial usage policies make it less appealing to smaller teams or organizations seeking long-term affordability. Its reliance on a proprietary cloud infrastructure can also be a drawback for customers with specific data sovereignty requirements.
Zoho Assist offers a flexible and accessible remote support platform with a strong focus on ease of use, browser-based connectivity and integration with business tools. It supports both attended and unattended sessions and runs across Windows, MacOS, Linux, Android and iOS.
One of Zoho Assist’s key differentiators is that it allows technicians to initiate support sessions directly from a web browser, without requiring full installations. This makes it particularly attractive for organisations prioritising fast deployment and minimal client disruption. Basic features like file transfer, multi-monitor navigation and session recording are included even on entry-level plans.
Zoho Assist also supports granular user roles, service queueing and integrations with Zoho CRM, Desk and other SaaS platforms, positioning it well for service desks and cloud-based support teams.
Its licensing model is also budget-friendly, with a scalable tiered system that appeals to SMBs, especially those already using other Zoho services. While it may lack some advanced automation or branding controls available in MSP-centric tools, it offers excellent functionality for general IT support and helpdesk environments.
LogMeIn Pro continues to offer a reliable, cloud-first experience with remote printing, file transfer, multi-monitor support and 1TB cloud backup. Its streamlined interface appeals to users prioritising simplicity and minimal setup. However, its pricing remains a concern, and its innovation pace has slowed compared to newer rivals.
A long-standing player in the remote desktop field, LogMeIn Pro is designed for simplicity with a notably user-friendly interface requiring minimal setup or configuration and allowing browser-based access. While it offers strong encryption and remote printing, it has received criticism for high pricing and fewer updates compared to its competitors.
That said, LogMeIn Pro's pricing has become a sticking point for many users, especially given the limited innovation and slow rollout of advanced features in recent years. Still, for those seeking basic but reliable Remote Access, it remains a dependable option.
Formerly known as ScreenConnect, ConnectWise Control is tailored for managed service providers (MSPs) and support teams. It allows for extensive branding, session scripting and integration with ticketing systems. Available as a cloud or self-hosted deployment, it excels in environments requiring granular control and audit logging, and provides secure, scalable and highly customizable remote capabilities.
Key features include cross-platform compatibility (Windows, macOS, Linux, Android, iOS), AES-256 encryption, two-factor authentication (2FA), role-based security, and extensive session management tools. This comprehensive suite of features facilitates efficient remote troubleshooting, unattended access and seamless collaboration. It also supports custom branding, allowing organizations to tailor the interface to their brand identity.
With its extensive feature set and emphasis on security and customisation, ConnectWise Control stands out as a comprehensive solution for professional remote support needs.
Splashtop is known for its performance-optimised architecture and competitive pricing which makes it especially appealing to IT support teams, education and MSPs. Clean and responsive, it supports high-definition remote sessions, remote wake and reboot, file transfer, chat, and remote print.
It also includes support for multi-monitor viewing, remote sound, and AES 256-bit encryption. Splashtop integrates with popular authentication systems like SSO and provides robust security options including device verification, 2FA and HIPAA/GDPR compliance.
The service balances affordability with reliability, while its user feedback reflects a consistently high level of satisfaction. Although it may lack some advanced enterprise-level features, for day-to-day support across a varied user base, Splashtop remains a top-tier contender.
| Feature | TSplus Remote Support | TeamViewer | LogMeIn Pro | Zoho Assist | ConnectWise Control | Splashtop Business |
|---|---|---|---|---|---|---|
| Multi-OS Support (Windows, Mac, Linux, Android) | Yes | Yes | Win, Pro plan for Mac | Yes (some features tiered) | Win, Mac, Linux | Win, Mac, Android, Beta for Linux |
| 2FA / Security Add-ons | Yes TOTP, optional integrated 2FA | Yes | Yes | Yes | Yes | Yes |
| Browser-Based Client Access | Yes | Yes | Yes | Yes | Yes | Limited (viewer only) |
| Session Recording | Yes | Yes | Yes | No | Yes | Yes |
| Self-Hosted Option | Yes | No | No | No | Yes | No |
| Collaboration Tools (Chat/Whiteboard) | Yes | Yes | Limited | Yes | Yes | Limited (chat only) |
| Licensing Flexibility | Affordable, scalable | Costly | High | Mid | Mid-high | Affordable, scalable |
| User & Remote Computer Management | Yes | Yes | Yes | Yes | Yes | Yes |
Performance across LAN and WAN environments is crucial for remote control software, as responsiveness and real-time interaction are essential for effective remote support.
TeamViewer intelligently routes traffic via its global servers, dynamically adapting quality to deliver strong WAN usability. On LAN, it supports direct peer-to-peer connections for ultra-low latency.
LogMeIn Pro performs reliably but may consume more bandwidth. Users might experience occasional lag in low-speed networks, indicating that while dependable, it may not be as optimized as other software.
Splashtop excels on both LAN and WAN, particularly for multimedia. It delivers crisp 4K performance even over the Internet, thanks to its optimized encoding and efficient bandwidth utilization.
ConnectWise Control provides robust performance across LAN and WAN settings. Generally reliable, it supports both cloud-hosted and self-hosted deployments, allowing for flexible network configuration.
Zoho Assist, with a globally distributed network of high-speed servers, offers stable and fast connections regardless of geographic location. Features like seamless multi-monitor navigation and instant session reconnect further enhance its reliable performance over WAN.
TSplus Remote Support
is optimised for efficient performance over both LAN and WAN.
On local networks, it leverages optimised RDP configurations to provide responsive sessions with minimal latency. For WAN scenarios, the following features help maintain performance over limited bandwidths:
Added to the intrinsic security of TSplus Remote Support, such capabilities make TSplus a robust solution for businesses requiring reliable remote desktop control across diverse network conditions.
TSplus Remote Support offers a streamlined and secure solution for remote assistance, catering to the needs of SMBs, IT service providers, and educational institutions. Its browser-based interface eliminates the need for complex installations, allowing for quick and efficient support sessions across Windows, Linux, macOS and Android platforms.
A standout feature is its TOTP-based two-factor authentication (2FA) , which enhances security even in non-logged-in instant share scenarios, ensuring that remote sessions are protected from unauthorized access. Additionally, the option to choose between self-hosted and cloud deployments provides flexibility to meet various data protection and compliance requirements.
Users have praised TSplus Remote Support for its reliability and ease of use among other benefits and customers value its :
All in all, TSplus Remote Support stands out as a practical and affordable solution for organizations seeking efficient and secure remote assistance capabilities.
With a large number of users and strong brand recognition, TeamViewer enjoys wide adoption across large enterprises, particularly in regulated industries requiring high compliance. Its broad feature set, support for AR and IoT integrations, and its global server infrastructure make it ideal for distributed teams. However, many SMBs and independent IT providers find the pricing model restrictive, especially for unattended access or commercial usage.
LogMeIn Pro continues to be trusted for reliable, cloud-first remote access and device management. Users appreciate its ease of use, web portal functionality and bundled 1TB of cloud storage. Yet, pricing concerns persist, particularly when compared to newer, more nimble alternatives. While its adoption remains steady in long-standing customer bases, it is nonetheless struggling among cost-conscious organizations despite its ready integration.
Splashtop is praised for its balance of speed, visual quality and affordability. It is particularly favoured by remote IT teams, educational institutions and MSPs requiring high-resolution desktop access with low latency. The simplicity of deployment and support for strong security features like 2FA and SSO make it a reliable, budget-conscious choice with rising popularity. Splashtop’s combination of high performance with reasonable pricing places it as one of the best-rated tools by users.
ConnectWise Control is becoming a staple among managed service providers and IT departments that require deep customisation and integration options. These customisation, branding and session control capabilities also make it a good choice for MSPs, not to mention it excels in script automation and secure session control. Its dual offering of cloud or on-premises deployment and its wide integration with ITSM tools reinforce its reputation as a scalable and professional-grade tool for advanced remote support workflows.
Zoho Assist stands out as a highly accessible and affordable tool for general IT support. It is often adopted by startups, SaaS providers and internal support teams needing fast, browser-based session initiation. Customers benefit from smooth integration with the Zoho ecosystem, including Zoho Desk and CRM. To finish, its tiered pricing makes it accessible to businesses of all sizes, helping its reputation grow for providing high value at a low barrier to entry.
Solutions like RemotePC and RustDesk are gaining attention among businesses exploring simplified or open-source alternatives. RemotePC is favoured for its value-oriented pricing and essential feature set, while RustDesk’s open-source model and self-hosting appeal to privacy-focused teams. Parsec is another such solution, originally developed for gamers but gradually appealing to a wider audience. It now offers business packages that support ultra-high frame rates and low-latency connections and is becoming a favourite for creative professionals, video editors and developers who require real-time responsiveness.
The remote desktop control market in 2025 offers a diverse range of solutions to meet the evolving demands of IT support, helpdesks and service providers. From lightweight tools to enterprise-grade platforms, businesses have a wealth of choice when it comes to enabling secure, real-time remote assistance.
TSplus provides a compelling balance of affordability, performance and ease of deployment, making it a strong candidate for organisations seeking reliable remote control without complexity or high cost.
Ultimately, the right solution will depend on your support strategy, user base, infrastructure and security requirements. Anyhow, as technology continues to evolve, remote desktop control software is becoming more accessible, adaptable and powerful than ever before.
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Cost-effective Attended and Unattended Remote Assistance from/to macOS and Windows PCs.
With more flexibility, security and value than ever before, remote desktop software has a lot to offer in 2025. Whether the priority is secure access to office applications or fast, reliable remote support For users, businesses can now choose from a broad range of tools tailored to their needs. From application publishing and virtual desktops to helpdesk intervention and screen control, a chosen solution must align with your infrastructure, user expectations and budget. Streamlined remote desktop solutions are no longer optional in such a context, rather: they are essential.
TSplus brings together all these capabilities in a cohesive, affordable and scalable suite of products. Its Remote Access and Remote Support software serve both the operational and support sides of remote connectivity, while Advanced Security and Server Monitoring ensure protection and performance at every stage. Offering straightforward licensing, cross-platform compatibility and options for cloud or self-hosted deployment, TSplus is an ideal choice for SMBs and enterprises alike. It also presents an attractive opportunity for IT partners and resellers looking to offer professional-grade Remote Desktop solutions, easing even the cost and complexity of legacy vendors.
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