Unattended Remote Assistance

Unattended Remote Assistance allows IT professionals and support teams to manage, troubleshoot, and maintain systems across multiple locations remotely, without needing active end-user involvement. TSplus specializes in this feature, offering a streamlined solution that enhances system uptime and operational efficiency. Our technology provides seamless, secure, and scalable support.

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Image presenting the "sessions" tab of the TSplus Remote Support interface on a Mac device

What is Unattended Remote Assistance Solution?

Remote application delivery is a technology that enables users to access and use software applications hosted on a central server rather than on individual computers. This approach ensures that all users have consistent and secure access to applications regardless of their location or device. It simplifies maintenance and updates, as changes are made on the server and immediately available to all users.

Unattended Remote Assistance Key Benefits

Multi-Monitor Support

Our Unattended Remote Assistance solution includes a multi-monitor feature that enables support agents to view all displays of a remote computer simultaneously. This capability is essential for comprehensive troubleshooting and effective support, ensuring no detail is missed across extended desktop environments. This feature streamlines the remote support process, enhancing the efficiency and effectiveness of IT teams.

Managed Back-End

Our Unattended Remote Assistance solution features expertly managed servers globally positioned to optimise customer experiences. Our managed back-end ensures reliable and swift connectivity for users everywhere. This infrastructure is crucial for maintaining high performance and continuous access, enabling businesses to leverage remote support effectively and securely.

No Setup, Quick Connection

Agents and end-users can quickly begin by downloading and running a small program, while support agents may also offer a customised version for their customers. They can add remote machines to a list of unattended computers for easy access. Support agents are enabled to control macOS or Windows devices from their own systems, facilitating a streamlined support process across platforms.

Easy Screenshots

Our Unattended Remote Assistance software features a one-click screenshot capability that significantly boosts session efficiency. This allows support agents to easily capture and document specific issues, enhancing both communication and problem-solving. The tool is essential for accurately recording details during remote sessions, making it easier to resolve and track issues effectively, thereby improving overall operational effectiveness and customer satisfaction.

Top Use Cases Of Our Unattended Remote Assistance Software

IT Support

IT Support

Empower your IT support team with our Unattended Remote Assistance solution, which provides instant remote access to any system. This enables IT personnel to troubleshoot and resolve issues quickly, eliminating travel delays and improving response times. This efficient tool streamlines support processes, ensuring rapid and effective problem resolution directly from your support centre, enhancing overall operational efficiency and customer satisfaction.

IT Maintenance

IT Maintenance

Our solution streamlines routine IT maintenance , which is crucial for the longevity and efficiency of business operations. It simplifies the scheduling and execution of remote tasks such as updates, patches, and system checks. This functionality ensures operations remain robust and efficient, greatly reducing downtime and boosting system reliability. Efficient maintenance supports continuous operational excellence, enhances overall system health, and prevents disruptions that can affect productivity.

TSplus - Enhancing Your Remote Access Experience

Unlock your IT team's full potential with TSplus Remote Access Our solution provides secure, seamless access to remote systems, facilitating continuous workflow and effective collaboration. Start a free trial to experience enhanced flexibility and increased productivity through intuitive management tools and a user-friendly interface. Comprehensive training and dedicated support are available to maximise your trial benefits, ensuring seamless integration and optimal performance.

FAQ

Frequently asked questions

What is Unattended Remote Assistance?

Unattended Remote Assistance allows IT support staff to access and manage systems remotely without the end-user's presence. This capability is essential for performing maintenance, updates, and troubleshooting efficiently, ensuring business continuity and minimal disruption.

How secure is our Unattended Remote Assistance software?

Security is a top priority for TSplus. Our Unattended Remote Assistance software uses industry-standard encryption protocols, multi-factor authentication, and customizable user permissions to ensure a secure connection and protect sensitive data during every remote session.

Can I integrate TSplus Remote Support with other TSplus products?

Yes, TSplus Remote Support integrates seamlessly with other TSplus products, including TSplus Remote Access This integration provides a comprehensive solution for remote work and support, enhancing functionality and user experience.

What platforms does our Unattended Remote Assistance support?

Our solution is versatile and supports multiple platforms, including Windows and macOS. This broad compatibility ensures that you can provide support across a diverse range of systems without compatibility issues.

How does TSplus Remote Support handle system updates and maintenance?

The software allows IT teams to schedule and perform system updates and maintenance tasks remotely. These can be set to occur during off-peak hours to minimise impact on daily operations, and all actions are logged for review and compliance.

Is there a trial version available for TSplus Remote Support?

Yes, we offer a trial version so potential users can evaluate the full range of features and capabilities before making a purchase decision. The trial is fully functional and provides comprehensive access to our remote assistance features.

What kind of support can I expect with TSplus Remote Support?

TSplus provides extensive support through various channels, including live chat, email, and a detailed knowledge base We also offer training sessions and documentation to help you get the most out of our software.

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