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Summary
World Fuel Services, a global leader in energy solutions, faced critical challenges in configuring a remote access infrastructure for hundreds of users across AWS-hosted servers. With TSplus solutions, they achieved a flexible, scalable and stable environment, supporting over 600 daily users.
ABOUT WORLD FUEL SERVICES
World Fuel Services (WFS), recently bought by WKC, provided global energy procurement and related services. Operating in over 200 countries and territories, they support aviation, marine and land transportation clients with fuel supply, logistics and technology solutions.
CHALLENGES AND REQUIREMENTS
During implementation, World Fuel Services encountered technical and operational challenges that informed their needs.
Challenges:
- Licensing and configuration clarification .
- Farm server registration failures due to API port misconfigurations and licensing mismatches.
- Session and load balancing inconsistencies .
- Security and compliance: access restrictions and permissions needed adjusting.
- High login surges from a SQL server drop overwhelmed the Farm Controller mimicked a DoS scenario.
Key requirements:
- Centralized Farm and Gateway architecture with clear activation workflows.
- Robust application assignment policies to restrict unauthorized desktop access.
- Scalable design capable of absorbing high-volume login events without performance loss.
- Secure, resilient inter-server communication and port management within AWS .
THE TSPLUS SOLUTION
TSplus provided both the flexibility and expert guidance needed to maintain enterprise-level reliability within World Fuel Services’ high-availability cloud environment:
- Remote Access Plus Enterprise License Set up started with the Farm Controller and two servers.
- Advanced Security and 2FA Integration Careful monitoring and configuration ensured robust security.
- AWS Optimisation Port configurations were adjusted with the help of logs and the TSplus documentation.
- Load Balancing Resilience World Fuel Services agents mitigated overload events and improved system redundancy via custom rules and additional Gateways.
- Performance Best Practices TSplus engineers' recommendations paid off: nightly reboots, avoiding Remote Desktop usage in favour of Application Panels, and monitoring GDI object usage to prevent memory leaks and CPU spikes.
RESULTS
Supported by TSplus, World Fuel Services built and fine-tuned a secure, scalable infrastructure supporting 600–700 concurrent users daily across 4+ application servers:
- Efficient server management via centralized Farm Manager and Gateway architecture.
- Reduced risk of misconfiguration through improved policy enforcement and monitoring.
- Faster recovery from major incidents.
Conclusion
By leveraging TSplus Remote Access and advanced support, World Fuel Services built a resilient, AWS-hosted remote desktop platform that meets the stringent demands of a global energy company. The solution offered clarity in licensing, scalability for future expansion and improved security, making TSplus a trusted partner in their operational success.
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