Table of Contents

Boosted Performance for Faster, More Reliable Remote Connections

Version 4.3 introduces advanced memory management enhancements for Remote Support clients and relays. These optimisations significantly reduce micro-lags observed during peak hours, particularly when using indirect relay connections As a result, users benefit from smoother remote control sessions and greater stability.

Direct peer-to-peer connections remain unaffected and continue to provide optimal performance.

A Modern, User-Friendly Remote Support Interface

Earlier updates within the 4.3 release cycle brought a complete visual redesign of the Remote Support platform. The modernised interface ensures a consistent and intuitive experience across all screens, including the viewer , sharer , and Administration Console .

The redesigned viewer introduces a new top bar and improved sharer layout, providing clearer controls and better visibility during remote assistance sessions.

Customer-Driven Enhancements for Better Remote Assistance

Responding to user feedback, several functional improvements have been integrated, including:

  • A screen sharing indicator highlighted by an orange border for better visibility during active sessions.
  • Support for suffix IDs in the Devices tab, simplifying machine management.
  • A new Export Logs function to facilitate technical support and troubleshooting.

These updates strengthen TSplus Remote Support as a practical, user-centered remote assistance solution for IT professionals.

A Seamless Trial Experience for New Users

The latest version of TSplus Remote Support enhances the trial experience with full access to the Administration Console Trial users can now create and manage actual users, teams, and computers, eliminating the previous demo mode and allowing full product evaluation.

All configurations and data are automatically retained upon subscription, ensuring a seamless migration from trial to production use.

Try It Today! TSplus Remote Support 4.3 is available for immediate download and upgrade:

Further reading

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