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Frequently asked questions
Purchasing licenses:
one-time purchase that grants you perpetual licenses, ensuring lifetime access without expiration. It also includes one year of updates and support.
Renting licenses:
monthly or yearly subscription that provides access to all features, along with continuous updates and support. However, since you don’t own the licenses, access is only available while your subscription remains active.
One license is valid for one server only. If you need to protect several servers, you will have the opportunity to select the number of licenses on the checkout page.
Yes, we offer a fully-featured 14-day free trial. You can download it here.
Yes, please send us a purchase order (PO) by mail at
[email protected]
and we will send you an invoice with instructions.
In your mail, please include:
- Name and address of the company
- VAT number (for EEC companies)
- Desired name of the product
- Desired name of the edition (Essentials / Startup / Business)
- Desired number of licenses
When purchasing licenses:
Yes, your TSplus Advanced Security licenses are permanent and will never expire. You can use them without any time limitation.
When renting licenses:
No, rented licenses are not permanent. Since you don’t own the licenses, access is only available while your subscription remains active.
Depending on where you live, local taxes may apply and will be added to the total price during the checkout process.
In this case, you'll be able to enter your tax ID (VAT/GST/etc.) on the last step of the checkout.
When renting licenses:
Updates and support are included as long as your subscription remains active.
When purchasing licenses:
the first year of Updates and Support is included. During checkout, you will have a chance to select 2 or 3 years instead.
In this case, the fee for these services is a percentage of the licence price:
- One year: 21% of license price
- Two years: 18% of license price per year
- Three years: 15% of license price per year
That’s why we recommend to select 3 years to maximize your savings on the long term.
Yes, you will find all the information you need in our knowledge base , our user guides and the deployment support emails that you will receive. TSplus remote desktop access software are easy to deploy, but if you still face difficulties, our support team will be happy to help you.
If you already bought a license, you can upgrade/renew or manage it on this page.
Of course, we will be happy to help. Simply contact us here.
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