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Summary
Optimium migrated several Azure-hosted virtual machines to new on-premises servers as part of its modernization strategy to improve latency and reduce costs. During this migration, the company sought a simple yet robust Remote Access solution to fit its needs and diverse workforce.
TSplus was selected for its ease of deployment, flexible licensing and responsive support team, who helped fine-tune the setup for Optimium’s environment. Optimium leveraged TSplus capabilities to deliver secure application and server access through browsers and various clients across multiple networks and countries.
ABOUT OPTIMIUM
Optimium is a managed IT and infrastructure services provider based in New Caledonia. Delivering reliable, high-performance and secure solutions tailored to its SMB clients’ needs, Optimium supports a range of business-critical software: Sage accounting, commercial applications, document management platforms, proprietary industry-specific apps.
CHALLENGES AND REQUIREMENTS
During the migration from Azure-hosted servers to local infrastructure, Optimium conducted tests to ensure TSplus would integrate smoothly with its systems and provide consistent user access. The team focused on optimization issues such as:
- Slow VMs after rebooting and system restores
- Updates failing to apply due to antivirus
- Display and scaling issues in browser-based access
- Intermittent app session issues
- Full desktop and assigned apps-only sessions conflicts
The aim was to ensure a stable and user-friendly deployment across different networks and devices, in alignment with Optimium’s internal security and accessibility standards.
THE TSPLUS SOLUTION
TSplus Support collaborate closely with Optimium. The following solutions were implemented:
- Display scaling + session adjustments: HTML5 and TSplus client-based access.
- Antivirus configuration fix and other security settings, access control, identification, manual file recovery.
- Web portal customization: streamlined user access and improved server resource management.
- Trial license extension: TSplus extended the trial period to better support evaluation, testing and implementation.
RESULTS
Through logging, tickets and ongoing exchanges throughout the setup and testing phase, the challenges identified before implementation were collaboratively resolved by Optimium and TSplus.
- VM functionality: Technical steps and product updates helped return problematic servers to full performance.
- User experience: Switching to the TSplus client improved reliability and resolved display anomalies.
- Application access control: TSplus support helped eliminate security risks tied to users accessing full desktops without app assignments.
- Efficient support: Prompt, ongoing engagement with TSplus engineers helped resolve complex issues and build client confidence.
- Continued adoption: Optimium proceeded with testing across a 40-user scenario before full production deployment.
Through this collaboration, TSplus has become a cornerstone of Optimium’s remote access ecosystem, delivering a strong balance of performance, simplicity and cost efficiency.
Conclusion
Thanks to TSplus’ responsive and technically adept support, Optimium resolved mission-critical deployment challenges and is well-positioned to deliver secure, remote application access to its customers. TSplus proved both flexible and robust in a demanding cloud-based environment, validating its value as a cost-effective Citrix alternative.
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