)
Summary
InfoCloud IT Services faced a critical challenge in ensuring seamless and secure access for support agents to their clients' PCs. The support team needed a centralized system allowing quick troubleshooting and assistance while maintaining security and compliance.
ABOUT INFOCLOUD
InfoCloud IT Services Pvt Ltd is an Indian company specializing in remote IT service provision and infrastructure including assistance and support. Based in India (3 locations) & Dubai, InfoCloud’s expert team provide their clients with professional high-grade remote and on-premises troubleshooting and assistance. Their challenges included fragmented and inefficient existing systems, making it difficult for support agents to provide seamless and timely assistance.
CHALLENGES AND REQUIREMENTS
Prior to implementing TSplus Remote Support, InfoCloud relied on multiple disjointed tools which failed to meet the requirements of modern remote support. These challenges included:
- Lack of a centralized easy-to-manage remote access platform .
- Security vulnerabilities due to outdated tools.
- Scalability issues affecting performance and user experience.
- Complex deployment procedures leading to delays and inefficiencies.
Key requirements:
- Centralisation and ease of use
- High security standards
- Cost saving and scalable
THE TSPLUS SOLUTION
TSplus India applied its Remote Support solution, effectively addressing InfoCloud’s challenges through:
- Streamlined Access Management Quick, hassle-free installation took minimal setup time. Intuitive user interface allowed support agents to connect to client PCs effortlessly. Relay Server-based access superseded complex VPN setups.
- Robust Security Features Two-Factor Authentication (2FA) enhanced security, preventing unauthorized access. End-to-End Encryption ensures secure data transmission between support agents and client systems. Session Recording & Logs improve compliance and accountability.
- Scalability and High Performance The set-up runs up to 100 concurrent performant connections. It optimizes bandwidth usage for smooth remote sessions. Customizable settings meet InfoCloud’s evolving business needs.
RESULTS
Implementing TSplus Remote Support Solution yielded significant operational improvements for InfoCloud IT Services Pvt Ltd:
- Increased Efficiency Support agents could quickly diagnose and resolve client issues, reducing downtime.
- Enhanced Security Strengthened data protection measures, minimizing cybersecurity risks.
- Improved Client Satisfaction Faster response times and seamless support delivery exceeded client expectations.
- Cost Savings Eliminated the need for expensive third-party remote access tools.
Conclusion
By integrating TSplus Remote Support, InfoCloud IT Services Pvt Ltd successfully overhauled its remote support operations, ensuring secure, scalable and efficient service delivery. The seamless implementation and robust features of TSplus have empowered InfoCloud to provide top-tier remote support, reinforcing their position as a trusted IT service provider in India and Dubai.
)
)
