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Summary
With a strong focus on circular economy and sustainable digital practices, Ideee needed reliable, affordable tools to deliver remote access and security solutions for their SME clients. TSplus software quickly became a cornerstone of their offer, enabling Ideee to deliver secure, cost-efficient infrastructures while aligning with their eco-friendly values.
ABOUT IDEEE
IT that takes into account WEEE: Waste Electrical and Electronic Equipment
In 2024, Ideee (previously MyCloud) rebranded to embody “I-D-E-E-E” : un acronyme français signifiant “IT that takes into account WEEE: Waste Electrical and Electronic Equipment” It is a small innovative IT services company, operating mainly in the Auvergne Rhône-Alpes region. Ideee stands out for its commitment to responsible digital practices and received level 2 in “responsible IT” (“Label Numérique Responsable”).
CHALLENGES AND REQUIREMENTS
As a growing services provider, Ideee faces recurring challenges:
- Delivering secure, user-friendly remote access to client applications without resorting to unwieldy expensive Citrix or Microsoft RDS solutions.
- Maintaining visibility and control across multiple servers and licences deployed at client sites.
- Equipping staff to adapt to new remote support tools leaving aside solutions like TeamViewer or Anydesk.
- Balancing innovation with sustainability , ensuring that software solutions align with their circular economy model and do not overburden client hardware.
Security and efficiency remain central and ongoing requirements for MSPs in general. As an IT provider with high standards, Ideee consistently demands the best from TSplus software.
THE TSPLUS SOLUTION
TSplus quickly became the answer to these challenges:
- Remote Access allows scalable application publishing and remote desktop access.
- Advanced Security adds layers of protection, from ransomware defence to access control, enabling Ideee to confidently secure infrastructures.
- Server Monitoring offers insights into server health and usage, providing valuable reporting capabilities.
- Remote Support was tested as a replacement for TeamViewer and Anydesk. While initial adoption by staff was hindered by interface differences, the company remains open to future improvements and reintegration.
RESULTS
TSplus provided immediate and long-term benefits:
- Widespread deployment Since 2019, Ideee has been implementing TSplus solutions for nearly all its customers.
- Sustainability alignment The lightweight, flexible TSplus architecture complements Ideee’s eco-friendly model of reconditioned servers and localised hosting.
- Client satisfaction SMEs benefit from cost-effective, secure remote access without the overhead of heavy infrastructure.
- Scalability for future growth Ideee is preparing a server farm project, with TSplus solutions central to their design.
- Recognition The company’s unique mix of IT expertise and environmental responsibility, reinforced by TSplus, helped it gain regional recognition and a “Responsible IT” award.
Conclusion
For Ideee, TSplus is key to building sustainable, people-friendly digital infrastructures matching their company ethos. The team expressed a desire for a centralized console and API, underlining their long-term commitment to manage security at scale and continue partnering with TSplus.
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