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Summary
Hotel Facility Concepts (HFC) specialises in strategic, integrated facility management for both hotels and commercial real estate. Their commitment to seamless service delivery is central to their operations, yet a reliance on outdated VPN-based server connections created challenges hindering their efficiency and security The adoption of TSplus revolutionised their approach, streamlining connectivity, bolstering security and empowering their employees to focus on delivering exceptional service.
ABOUT HFC - HOTEL FACILITY CONCEPTS
Hotel Facility Concepts (HFC) is a prominent Amsterdam-based company specializing in back-of-house hotel services With operations spanning Europe and the United States, HFC manages contracting, reporting and operational support for a network of approximately 40 hotels globally, ensuring seamless integration and efficient service delivery.
CHALLENGES AND REQUIREMENTS
Previously, HFC's service and area managers faced daily challenges connecting to the servers via a VPN. These were:
- Slow and Unreliable Connections: frustratingly slow connections hindered productivity.
- Complexity for Remote Users: inconsistent access.
- Insufficient Security: lack of robustness to face modern cybersecurity threats.
Key requirements:
- Collecting and inputting operational data.
- Reporting on targets and actions for multiple clients across Europe and the US.
- Accessing data and applications hosted on internal servers.
The TSplus solution
HFC implemented TSplus , which addressed their challenges through a combination of advanced features and ease of use:
- Eliminate VPN Dependancy TSplus has provided employees direct access to their applications and SQL Server Reporting Services (SSRS) database through a streamlined interface.
- S Simplified App Access Employees now use TSplus to access key applications, such as Power BI, Oracle Netsuite, and more.
- Enhanced Security with 2FA Two-Factor Authentication (2FA) secures logins, ensuring data and application access are protected from unauthorized users.
- Centralized Administration IT teams now manage and administer the database and applications remotely through TSplus.
RESULTS
Since implementing TSplus, HFC has experienced transformative results:
- Increase in productivity Improved connection speeds and reliability allow managers to focus on their tasks without technical interruptions.
- Streamlined operations HFC’s database management, Microsoft Access integration and custom-built applications are now simply and easily accessible.
- Strengthened Security 2FA ensures robust protection of sensitive data from unauthorized access and has addressed previous VPN-related security gaps.
- IT Efficiency Centralisation of administrative tasks has reduced IT overhead, freeing resources for proactive support and innovation.
Conclusion
By choosing TSplus, Hotel Facility Concepts has paved the way for sustainable growth ensuring that their global operations remain agile, secure and efficient.
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